Engagement and Stabilization Specialist

MaineHealth Accountable Care Organization; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

MaineHealth Accountable Care Organization is seeking an Engagement & Stabilization Specialist to support safety and wellbeing in a healthcare setting. You will work with clinical teams to identify and de-escalate at-risk individuals, perform regular rounds, and help maintain a therapeutic environment.

The role emphasizes strong communication, trauma-informed care, and collaboration across disciplines, with opportunities to contribute to safety programs and patient care initiatives within Maine

Qualifications

• High school diploma or equivalent required; degrees in related fields preferred.
• Strong de-escalation and trauma-informed care knowledge or willingness to obtain.
• Experience in healthcare security, law enforcement, military, or behavioral health preferred.
• Proficiency in documenting reports, shift summaries, and incident logs.

Responsibilities

• Support safety of patients, visitors, and staff within healthcare environment.
• Regular rounding and rapport-building with clinical teams to prevent escalation.
• Prepare clear, concise reports including daily shift summaries and incident logs.

Skills

De-escalation techniques

Interpersonal communication

Report writing

Stress management

Education

High school diploma or equivalent

Criminal Justice/Psychology/Social Work degree preferred

Tools

MS Word

MS Excel

Job description

Location: Portland, ME
Facility: Maine Medical Center
Schedule: Full Time
Shift: Evening
Job Category: Service/Maintenance Support
Req #: 91025
Date Posted: Sep 8, 2026

The Engagement & Stabilization Specialist is a specialized security role dedicated to supporting the safety and well-being of patients, visitors, and staff within the healthcare environment. Unlike traditional security officers, Specialists work in close collaboration with clinical teams to proactively identify individuals at risk of behavioral escalation. Specialists perform regular rounding, build rapport, and employ de-escalation strategies to prevent incidents of workplace violence and ensure a safe, therapeutic environment.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Criminal Justice, Psychology, Social Work, or related field preferred.
• License/Certifications: Valid driver's license required. Basic Life Support (BLS) certification or ability to obtain within 90 days. Crisis Prevention & Intervention (CPI), Management of Aggressive Behavior (MOAB), Crisis Intervention Training, Mental Health First Aid required (or must be obtained within 6 months of hire).
• Experience: Prior healthcare security, law enforcement, military, or behavioral health experience strongly preferred.
• Additional Skills/Requirements Required: Strong interpersonal and communication skills with the ability to build trust and rapport quickly. Proven ability to manage stressful situations and remain calm under pressure. Knowledge of de-escalation strategies, trauma-informed care, and workplace violence prevention practices. Ability to work collaboratively in a multi-disciplinary healthcare environment. Demonstrated professionalism, empathy, and respect for diverse populations. Strong written communication skills with the ability to prepare clear, concise, and accurate reports, including daily shift summaries, incident reports, and activity logs. Proficiency in Microsoft Office applications, particularly Word and Excel, for documentation, data entry, and basic reporting. Ability to observe, assess, and document situations objectively and thoroughly.
• Additional Skills/Requirements Preferred: Familiarity with security operations, protocols, and incident response procedures is preferred.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch as skills, relevant experience, education, certifications,and otherjob-related factors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact

Description

Maine Medical Center

Service/Maintenance Support
Req # 91025

Summary:

The Engagement & Stabilization Specialist is a specialized security role dedicated to supporting the safety and well-being of patients, visitors, and staff within the healthcare environment. Unlike traditional security officers, Specialists work in close collaboration with clinical teams to proactively identify individuals at risk of behavioral escalation. Specialists perform regular rounding, build rapport, and employ de-escalation strategies to prevent incidents of workplace violence and ensure a safe, therapeutic environment.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Criminal Justice, Psychology, Social Work, or related field preferred.
• License/Certifications: Valid driver's license required. Basic Life Support (BLS) certification or ability to obtain within 90 days. Crisis Prevention & Intervention (CPI), Management of Aggressive Behavior (MOAB), Crisis Intervention Training, Mental Health First Aid required (or must be obtained within 6 months of hire).
• Experience: Prior healthcare security, law enforcement, military, or behavioral health experience strongly preferred.
• Additional Skills/Requirements Required: Strong interpersonal and communication skills with the ability to build trust and rapport quickly. Proven ability to manage stressful situations and remain calm under pressure. Knowledge of de-escalation strategies, trauma-informed care, and workplace violence prevention practices. Ability to work collaboratively in a multi-disciplinary healthcare environment. Demonstrated professionalism, empathy, and respect for diverse populations. Strong written communication skills with the ability to prepare clear, concise, and accurate reports, including daily shift summaries, incident reports, and activity logs. Proficiency in Microsoft Office applications, particularly Word and Excel, for documentation, data entry, and basic reporting. Ability to observe, assess, and document situations objectively and thoroughly.
• Additional Skills/Requirements Preferred: Familiarity with security operations, protocols, and incident response procedures is preferred.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch as skills, relevant experience, education, certifications,and otherjob-related factors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail] .

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

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