Security Shift Supervisor

Golden Acorn Casino & Travel Center; Campo (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Golden Acorn Casino & Travel Center is seeking a Security Supervisor to oversee the Security Department on the assigned shift, ensuring compliance with policies and controls across the facility.

You will train and supervise Security Officers, patrol premises, and maintain procedures and reports. The role requires strong communication skills and prior gaming security experience, with a focus on safety and guest service.

Qualifications

• Bachelor's degree or 4–6 years related experience.
• Minimum 2 years experience in law enforcement or gaming security.
• Excellent communication skills required.
• Ability to read, write and speak clearly.

Responsibilities

• Represent the company and interact with customers and employees in a courteous, professional manner.
• Train, schedule, supervise and evaluate security officers on assigned shift.
• Patrol the property on assigned shift and report hazards to ensure safety.
• Back up security officers when necessary.
• Update procedure manuals and maintain records and statistics.
• Advise customers and staff about facilities and events during shifts.
• Attend departmental meetings and ensure accurate records.
• Maintain regular attendance and uphold company policies.

Skills

Excellent communication

Education

Bachelor's degree or 4–6 years related experience

Job description

SECURITY SUPERVISOR

SUMMARY:

Responsible for the efficient operation of the Security Department on assigned shift, in accordance with the company's established policies, procedures and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Acts as a representative of the company, interacting with customers and Employees in a courteous, professional manner.
• Implements departmental and company procedures, then trains, schedules, supervises and evaluates on Security Officers on assigned shift.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of customers, Employees and the entire facility.
• Acts as a back up to Security Officers on assigned shift, and assumes their duties when necessary.
• Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports.
• Maintains a working knowledge of the Company's facilities, as well as special events on property, in order to advise customers and fellow Employees of same, whenever possible.

Assists in the daily operations of the Security Department.

• Make suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES:

Supervises all Security Officers on assigned shift.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from a four-year college or university, or four to six years related experience, or an equivalent combination of college and experience.

SPECIAL QUALIFICATIONS:

Minimum of two years experience in law enforcement or gaming security required. Excellent communication skills required.

LANGUAGE SKILLS:

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of the company.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be arageble to stand for long periods of time.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

The Employee is regularly required to lift and/or move up to fifty pounds, and occasionally lift and/or move up to one hundred pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employee is regularly exposed to outside weather conditions.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.