Monitoring and Response Agent

Allied Universal; Richardson (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) or Supplemental Income Plan

Eight paid holidays annually

Vacation time accrual

Job summary

Allied Universal is hiring a Security Intervention Specialist in Richardson, TX. In this full-time role, you'll monitor surveillance systems, respond to alarms, and provide customer service in a 24/7 call center environment. A high school diploma is required, along with a minimum of one year in a related role. Benefits include medical, dental, and vision coverage, 401(k) plans, and paid time off. This position also requires obtaining a TOPS alarm system monitoring license during training.

Qualifications

• Must obtain a TOPS alarm system monitoring license during paid on the job training.
• Minimum of one year in a dispatching, security, customer service, or call center role.
• Must be able to work overtime as needed.

Responsibilities

• Monitor surveillance cameras and alarm systems.
• Respond to event-driven alarms promptly.
• Conduct virtual escorts and patrols of client's property.
• Complete incident and event reports.

Skills

Customer service acumen

Effective communication

Camera monitoring

Crisis management

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Proficiency in Microsoft Teams

Education

High school diploma or equivalent

Job description

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full time role that is required to be in office 100% of the time.

Pay: $18.00 per hour

Shifts Available

• 1st Shift (7am - 3pm)
• 2nd Shift (3pm-11pm)
• 3rd Shift (11pm - 7am)

Mandatory Paid Training Schedule:

• Monday - Friday 8:00 am - 5:00 pm for the first two weeks

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• High customer service acumen in a call center environment
• Can effectively communicate over the phone and email
• Basic level of monitoring customer's cameras and alarm systems remotely
• Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the client's specific protocol
• Conduct virtual escorts daily as deemed timely by the contract specifications
• Conduct virtual patrols of the assigned client's property
• Complete hourly call-ins
• Handling camera maintenance checks
• Handle site incidents
• Complete incident reports
• Complete event reports

QUALIFICATIONS:

• A High school diploma or equivalent.
• Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training
• Minimum of one year in a dispatching, security, customer service, or call center role
• Must be able to work overtime as needed
• Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis.
• Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Preferred Qualifications:

• Minimum of two years' experience controlling cameras
• Minimum of two years experience in law enforcement, security or the military
• Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, affirmative action, diversity and inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.