Security Monitoring Operator — 24/7 Alarm Dispatch

Harris County; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Harris County in Houston is seeking a Monitoring Operator to join Universal Services. The role supports 24/7 fire and security monitoring, responding to alarms, and notifying responders as needed.

Applicants should have at least 2 years in similar roles, a High School Diploma or GED, and strong communication skills. On-site with a 40-hour week, weekends possible; background check and CJIS considerations apply.

Qualifications

• High school diploma or GED mandatory.
• Minimum 2 years in monitoring operator, security officer, dispatcher, or related public safety role.
• Strong written and verbal communication; ability to document clearly.
• Ability to work under pressure and multitask in a 24/7 environment.

Responsibilities

• Monitor fire and security systems and respond to alarms and calls.
• Maintain accurate logs, incident reports, and data entries in designated systems.
• Review surveillance video to document security incidents.
• Work on-site for extended periods; assist training of coworkers.

Skills

Troubleshooting

Analytical thinking

Communication skills

Multitasking

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Security monitoring software

Access control systems

CJIS awareness

Job description

Harris County in Houston is seeking a Monitoring Operator to join Universal Services. The role supports 24/7 fire and security monitoring, responding to alarms, and notifying responders as needed.

Applicants should have at least 2 years in similar roles, a High School Diploma or GED, and strong communication skills. On-site with a 40-hour week, weekends possible; background check and CJIS considerations apply.