Casino Security & Guest Experience Ambassador

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Hollywood Casino at Charles Town Races is seeking a Security officer to safeguard guests, employees, and property on site. You will monitor activities, greet patrons, inspect belongings, and report incidents to the security team while maintaining confidentiality and high professional standards.

The role requires strong observation, clear communication, and customer-service mindset to support a safe and welcoming environment for all guests and staff.

Qualifications

• High school diploma or equivalent required.
• Must be able to read and comprehend instructions and memos.
• Excellent observational and interpersonal skills.

Responsibilities

• Shall ensure the safety of customers, employees and others on the premises.
• Greets patrons and visually inspects bags and patrons for unauthorized items.
• Transports gaming chips and performs drop procedures in accordance with internal controls.
• Reports incidents to supervision and security management as required.
• Maintains confidential, professional conduct and adheres to safety standards.

Skills

Observation skills

Communication

Customer service

Diplomacy

Teamwork

Education

High school diploma

Job description

Hollywood Casino at Charles Town Races is seeking a Security officer to safeguard guests, employees, and property on site. You will monitor activities, greet patrons, inspect belongings, and report incidents to the security team while maintaining confidentiality and high professional standards.

The role requires strong observation, clear communication, and customer-service mindset to support a safe and welcoming environment for all guests and staff.