Security Manager

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 55,000 - 75,000; Full time

Job summary

Wyndham Grand Rio Mar seeks a skilled Security Manager to oversee all security operations across the resort. You will develop and implement security strategies, conduct risk assessments, and lead crisis management efforts to protect guests, employees, and assets.

The ideal candidate has leadership ability, sharp attention to detail, and a track record in security management, with experience in surveillance systems, security software, and coordinating with law enforcement.

Qualifications

• 2+ years in security management, law enforcement, or military roles.
• Degree in Criminal Justice or Security Management or related field.
• Knowledge of security principles, practices, and technologies.
• Analytical risk assessment and mitigation capability.
• Crisis management and problem-solving skills.
• Flexibility for security incidents and emergencies.
• Proficiency with security software, surveillance systems, and MS Office.

Responsibilities

• Develop, implement, and manage security policies, procedures, and protocols.
• Conduct risk assessments, threat analyses, and security audits.
• Monitor security operations, patrols, inspections, and incident response.
• Coordinate with external security agencies and law enforcement.
• Train employees on security procedures and crisis management.
• Manage security personnel, contractors, and vendors.
• Maintain accurate records of incidents and actions.
• Stay current on security trends and propose improvements.

Skills

Leadership

Analytical thinking

Crisis management

Problem-solving

Adaptability

Education

Bachelor's degree or Associate degree in Criminal Justice, Security Management, or related field

Tools

Security management software

Surveillance systems

Microsoft Office

Job description

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well‑being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

Your impact starts here!

Job Summary

We are seeking a skilled Security Manager to oversee and manage all aspects of our company's security operations. This role is responsible for developing and implementing effective security strategies, conducting risk assessments, and leading crisis management efforts. The ideal candidate brings strong leadership abilities, keen attention to detail, and a proven track record in security management to ensure a safe, secure environment for employees, customers, and company assets. This position requires sound judgment under pressure and the ability to proactively identify and address potential security risks before they escal.

Education & Experience

• Minimum of 2 years of experience in security management, law enforcement, or military roles.
• Bachelor's degree or Associate degree in Criminal Justice, Security Management, or related field
• Strong understanding of security principles, practices, and technologies
• Analytical mindset with the ability to assess risks and develop mitigation strategies
• Crisis management and problem-solving skills
• Adaptability and flexibility in responding to security incidents and emergencies
• Proficiency in security management software, surveillance systems, and Microsoft Office suite

Preferred Qualifications

• Hospitality experience, particularly within a 5-star resort or similar luxury environment
• Understanding of the importance of a service-oriented culture and its role in a security team's approach within a hospitality/resort setting

Fundamental Requirements

• Develop, implement, and manage security policies, procedures, and protocols to protect company assets, employees, and customers
• Conduct risk assessments, threat analyses, and security audits to identify vulnerabilities, mitigate risks, and maintain physical security measures such as access controls, surveillance, and alarm systems
• Monitor security operations, including patrols, inspections, and incident response, and respond promptly and effectively to security incidents, breaches, and emergencies following established protocols
• Coordinate with external security agencies, law enforcement, and regulatory authorities to address incidents, emergencies, and investigations
• Train and educate employees on security protocols, emergency procedures, and crisis management to build security awareness and preparedness
• Manage security personnel, contractors, and vendors, providing guidance, support, and performance feedback
• Maintain accurate records of security incidents, investigations, and corrective actions taken
• Stay current on security trends, technologies, and best practices, recommending and implementing improvements to security programs and systems
• The duties and responsibilities outlined above are representative of the position and are not intended to be an exhaustive list of all functions performed.
• Perform other duties as requested by management.

Physical Requirements

• Ability to stand, walk, and patrol the property for extended periods, including stairs
• Ability to respond quickly to incidents throughout the property
• Ability to lift, carry, push, or pull up to 25-50 lbs
• Ability to work varying shifts, including nights, weekends, and holidays, and remain alert during overnight shifts
• Ability to withstand exposure to outdoor weather conditions when patrolling exterior grounds, parking areas, or pool areas

Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own.

From opportunities for learning and growth to benefits that help our team live better lives, we're always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace