Guest Services Manager: Elevate Experiences & Events

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 60,000 - 80,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort is seeking a Guest Services Manager to lead all guest service functions and ensure exceptional service from check-in to check-out in Puerto Rico.

You will coordinate with events and sales teams for group arrivals, supervise bell, concierge and PBX teams, and drive service recovery and upselling while maintaining budgets and high standards.

Qualifications

• 3+ years of managerial experience in guest services, preferably in resort/hotel settings.
• Strong leadership, communication, and organizational skills with proven guest service recovery experience.
• Bachelor’s degree in Hospitality Management or related field preferred, or equivalent experience.

Responsibilities

• Oversee front desk, concierge, bell services, and PBX to deliver outstanding service.
• Coordinate with sales/events teams to manage groups, VIPs, and conventions.
• Hire, train, and develop guest services staff and monitor performance.
• Monitor guest satisfaction and address issues promptly; report metrics to management.

Education

3+ years managerial experience in guest services

Leadership & communication

Organizational skills

Service recovery & guest relations

Tools

PMS (Property Management System)

Job description

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort is seeking a Guest Services Manager to lead all guest service functions and ensure exceptional service from check-in to check-out in Puerto Rico.

You will coordinate with events and sales teams for group arrivals, supervise bell, concierge and PBX teams, and drive service recovery and upselling while maintaining budgets and high standards.