Security Officer

Four Seasons; Puerto Rico; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Complimentary accommodation at FourSe​

Job summary

Four Seasons Resort Puerto Rico seeks a Security Officer to safeguard guests, employees and property with strong communication and problem-solving skills. You will support fire and life safety systems, conduct patrols, and respond to emergencies while promoting a culture of safety and service.

Ideal candidates have a high school education and English proficiency; prior security or law enforcement experience is preferred but not required.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in English.
• 1 year of security or law enforcement experience preferred but not required.

Responsibilities

• Be part of the opening team.
• Protect guests, patrons and associates; property, hotel buildings and grounds.
• Enforce hotel rules, regulations and policies.
• Respond to non-emergency security calls, injuries, disputes, and issues.
• Promote safety awareness and provide training to reduce accidents and losses.
• Assist with emergency responses and Fire Command center operations as needed.
• Patrol building and address safety, security, and fire hazards.
• Write comprehensive incident reports and conduct investigations.
• Oversee access control, CCTV monitoring, and alarm systems.
• Support Workers' Compensation reports and health and safety initiatives.
• Develop and implement hotel fire plans.

Skills

English proficiency

Education

High school diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About The Role

The Security Officer is responsible for the day-to-day security force of the resort to ensure the safety and security of all guests, employees and property. The role includes risk, loss management of the property, supporting workplace safety, life/fire safety systems, and preventing situations that could jeopardize the safety and operation of the hotel. The ideal candidate must have strong communication and problem-solving skills.

What you will do

• Be part of the opening team
• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds.
• Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Assist with Worker's Compensation, complete reports, and maintain a health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Interact and conduct V.I.P. escorts in a professional and courteous manner.

What You Bring

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language.
• 1 year of experience in law enforcement or security work preferred but not required.

What We Offer

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

Full Time; Overnight Shift

Four Seasons is an Equal Opportunity, Aff