Security Manager

Grand Falls Casino and Golf Resort; Larchwood Township (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Grand Falls Casino and Golf Resort is hiring a Shift Supervisor to manage security operations ensuring safety for guests and staff. The role includes overseeing security personnel, managing incidents, and ensuring compliance with gaming regulations.

Key responsibilities involve exceptional customer service, directing staff, approving payroll, conducting evaluations, and maintaining safe operations. Ideal candidates will have strong leadership skills and the ability to motivate a team while upholding company and legal standards.

Qualifications

• Exceptional customer service skills.
• Ability to supervise and lead a security team.
• Knowledge of gaming regulations.

Responsibilities

• Manage shift for a safe environment.
• Supervise and direct security personnel.
• Handle incidents and emergencies.

Job description

Position Summary

Manages shift to provide for a safe and secure environment for guests, employees, and company assets. Supervises security staff on assigned shift. Directs staff and assists in the handling of incidents and emergencies. Summons police/fire agencies as needed. Follows all gaming regulations. Oversees required drops.

Essential Duties and Responsibilities

• Provides exceptional customer service to all internal and external customers.
• Leads subordinates to provide exceptional guest service to internal/external guests.
• Supervises security personnel during assigned shift.
• Manages shift to provide for a safe and secure environment for guests, employees, and company assets.
• Directs staff and assists in the handling of incidents and emergencies.
• Summons police/fire agencies as needed.
• Follows all gaming regulations.
• Ensures all necessary documentation is completed, from daily activity logs to incident reports.
• Oversees required drops.
• Schedules employees and assigns tasks, staying within budgetary guidelines.
• Schedules days off.
• Approves payroll.
• Coordinates and/or facilitates training.
• Conducts performance evaluations.
• Coaches employees for improvement.
• Administers discipline as needed.
• Upholds company rules, gaming regulations, and laws.
• Interviews and selects personnel as needed.
• Develops personnel.
• Motivates staff.
• Special projects.
• Other duties as assigned.