Security/Loss Prevention Supervisor | PM

Omni Hotels & Resorts; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Loss Prevention Officer to ensure the safety and security of guests and associates. This role involves responding to incidents, monitoring compliance with safety protocols, and maintaining effective communication within the team. The ideal candidate will have a passion for service, strong communication skills, and the ability to handle emergency situations with professionalism. Join a dynamic team that values respect and empowerment while enjoying competitive wages and benefits, including hotel stay discounts.

Benefits

Paid Time Off

Hotel Stay Discounts

Comprehensive Training

Dynamic Work Environment

Qualifications

• 2+ years experience in Loss Prevention in upscale hospitality.
• First Aid and CPR certification or ability to obtain.

Responsibilities

• Respond to emergency incidents and security requests.
• Monitor compliance with safety programs and report deficiencies.
• Investigate incidents like thefts and maintain key control.

Skills

Verbal Communication

Written Communication

Attention to Detail

Organizational Skills

Education

High School Diploma

Tools

Security Equipment

Job description

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd, it is across from the new Music City Center and features an expansion of the Country Music Hall of Fame and Museum. The hotel combines modern design with natural materials, exposed steel, and regional limestone, sharing meeting and entertainment spaces, restaurants, and retail venues in downtown Nashville.

The associates at Omni Nashville enjoy a dynamic work environment, comprehensive training, and the pride of working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Nashville may be your ideal workplace.

Job Description

We offer competitive wages, benefits, growth opportunities, paid time off, and hotel stay discounts! If hospitality and service are your passions, apply today to join our team!

The Loss Prevention Officer is responsible for ensuring guest and associate safety and security, responding promptly to incidents, and completing shift routines according to Omni standards.

Responsibilities

1. Respond immediately to emergency incidents and security requests.
2. Monitor compliance with all safety programs, training, and SOPs; report deficiencies.
3. Promote safety for guests, associates, and hotel property.
4. Enforce hotel policies politely but firmly.
5. Ensure security functions are properly executed.
6. Assign shift personnel appropriately.
7. Communicate daily events, incidents, and directives within the Loss Prevention team.
8. Review security reports for accuracy and timeliness.
9. Coordinate onboarding training for new Loss Prevention staff.
10. Maintain good relationships with other hotel departments to ensure efficient service.
11. Report property deficiencies and safety hazards.
12. Investigate incidents such as thefts, losses, and accidents, and complete reports.
13. Maintain key control and investigate discrepancies.
14. Keep security equipment in good condition.
15. Monitor lobby, restaurant, restrooms, parking, and room service areas to control non-guests.
16. Report unauthorized hotel entrance/exits by staff.
17. Inspect the exterior of the building periodically.
18. Maintain communication with Loss Prevention leadership.
19. Understand emergency procedures and radio codes.

Qualifications

• Minimum of 2 years experience in Loss Prevention, preferably in upscale hospitality.
• First Aid and CPR certification or ability to obtain within 90 days.
• Strong verbal and written communication skills.
• Attention to detail and organizational skills.
• Professional appearance and attitude.
• Ability to work various shifts, including weekends and holidays.
• State of Tennessee unarmed Security Officer License or ability to obtain after hire.
• Physical ability to lift up to 40 pounds and stand or walk for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with the application process, contact us at [e-mail].