Security Lead: Patrols, Incident Response & Team Training

City of Austin; United States; On-site; USD 31,000 - 35,000; Full time

Job summary

City of Austin seeks a Security Guard Lead to oversee day-to-day security operations, conduct patrols, and respond to alarms and emergencies across multiple library locations. You will manage disturbances, provide high-level customer service, and guide security personnel and contractors.

The role requires strong leadership, de-escalation, and problem-solving abilities, with responsibilities including after-hours events, training, and enforcement of notices.

Qualifications

• High school diploma or equivalent and 3 years of security-related experience.
• May require a valid Texas Driver License.

Responsibilities

• Gathers and organizes reports for supervisor and management.
• Responds to alarms and emergencies; coordinates with responders.
• Conducts security patrols at locations and surrounding areas; reports hazards.
• Investigates disturbances and maintains order during emergencies.
• Provides customer service and information to the public about policies and services.
• De-escalates and resolves problems; reports to appropriate agencies when needed.
• Issues and enforces Criminal Trespass Notices; determines when police assistance is required.
• Oversees after-hours security staff and remote assignments; supports events.
• Directs traffic and provides crowd control for after-hours events.
• Transports and safeguards cash pickups/drop-offs between library locations.
• Trains and directs security personnel and contract staff on interventions and safety practices.

Skills

Leadership

Communication

De-escalation

Problem solving

Education

High school diploma or equivalent

Tools

CCTV systems

Access control systems

MS Office

Job description

City of Austin seeks a Security Guard Lead to oversee day-to-day security operations, conduct patrols, and respond to alarms and emergencies across multiple library locations. You will manage disturbances, provide high-level customer service, and guide security personnel and contractors.

The role requires strong leadership, de-escalation, and problem-solving abilities, with responsibilities including after-hours events, training, and enforcement of notices.