Security Incident Response Manager: AI-Driven Ops Transformation

Amazon Web Services (AWS); Seattle (WA); On-site; USD 175,100 - 236,900; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Security Manager to blend deep security operations expertise with leadership to transform a regional team of security engineers from human-driven investigations to AI-native security operations.

You will own operational excellence for a regional team, engage directly with customer security executives during high-severity incidents, and drive the response-to-automation flywheel that makes the service smarter with every investigation.

Qualifications

• 5+ years of managing and developing teams.
• 5+ years of progressive work within a software security team or related operating environment.
• Bachelor's degree in Computer Science, Information Security, or a related field.
• Experience establishing credibility quickly with senior level executives across organizations.
• Experience defining program requirements and using data and metrics to drive improvements; hands-on experience conducting or leading information security investigations during complex incidents.

Responsibilities

• Own day-to-day operations across threat detection, triage, investigation, and incident response for a regional team of security engineers operating under defined SLOs.
• Manage investigation queue health, enforce response time targets, and drive the team toward zero pending tickets at all times.
• Engage directly with customer security executives — CISOs, VPs of Security, and their teams — to communicate findings, lead post-incident reviews, advise on security posture, and build long-term trust.
• Serve as a senior escalation point for complex or high-severity incidents, taking direct ownership when investigations require leadership judgment or cross-team coordination.
• Drive the response-to-automation flywheel: capture lessons from investigations to improve automation, enrich detection capabilities, and measure impact through metrics you define and own.
• Oversee how your engineers work alongside AI investigation agents, maintaining human-in-the-loop guarantees and driving AI accuracy through feedback loops and quality controls.
• Partner with peer managers across global time zones to maintain 24/7 coverage and ensure continuity across the follow-the-sun model.
• Coach and develop security engineers, building a team culture that values root cause analysis over ticket count.

Skills

Team management

Security operations

Executive communication

Incident response leadership

Data-driven improvements

Education

Bachelor's degree in Computer Science or Information Security

Master's degree in Computer Science or related field

Job description

Amazon Web Services, Inc. is seeking a Security Manager to blend deep security operations expertise with leadership to transform a regional team of security engineers from human-driven investigations to AI-native security operations.

You will own operational excellence for a regional team, engage directly with customer security executives during high-severity incidents, and drive the response-to-automation flywheel that makes the service smarter with every investigation.