Security / Guest Service Officer - Part-TIme

Nebraska Furniture Mart Inc.; Omaha (NE); On-site; USD 23,000 - 26,000; Full time

Job summary

Nebraska Furniture Mart Inc. in Omaha is seeking a Security Officer to provide an authoritative presence, protect property and staff, and contribute to a safe shopping environment.

Key duties include greeting customers and vendors, assisting with carts, monitoring items brought into the store, responding to incidents, conducting patrols of facilities and parking areas, and reporting findings from audits and security surveys. Requires flexibility for night/weekend hours and ongoing training.

Qualifications

• High School Diploma or GED preferred.
• Valid driver's license and acceptable driving record.
• Professional interaction with customers at all times.
• Flexible to changing environments and situations.
• Physical stamina to stand for long periods.
• Knowledge of Microsoft Office applications.
• OC foam deployment certification within 1 year (Nebraska & Kansas).
• Complete Response to Resistance and First Responder training within 90 days.
• Ability to obtain non-commissioned officer license (Texas only) within 30 days.
• Ability to work night, weekend or early morning hours as needed.
• Pre-employment screening including drug screen and background check.

Responsibilities

• Greet customers, visitors, and vendors and assist in locating staff.
• Issue electric handicapped carts and assist with wheelchairs and carts.
• Monitor and tag property entering the stores.
• React to incidents such as shoplifting or medical emergencies.
• Patrol facilities and parking areas and direct traffic during events.
• Assist customers with vehicle break-downs and retrieve carts.
• Conduct preliminary investigations, audits, and document findings.

Skills

Customer engagement

Security awareness

Communication

Flexibility

Stamina

Microsoft Office knowledge

OC foam deployment certification

Response to Resistance training

License eligibility

Night/weekend shifts

Background check & drug screen

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Pay Range: $16.78 - 18.59 hourly

Job Description: Your Piece of the Puzzle

NFM is looking for a Security Officer to provide an authoritative presence to ensure a safe and secure environment, while protecting company property and staff.

Job Duties: A Day in the Life

• Greet: Welcome all customers, visitors and vendors and assist them in locating staff within the stores
• Support: Issue electric handicapped shopping carts to customers and provide assistance in obtaining wheel chairs and shopping carts
• Monitor: Examine and properly tag property being brought into the stores
• Assess: React as necessary and assist in handling any situations – shoplifting, medical emergencies and inclement weather
• Patrol: Watch facilities and parking areas on foot or in a vehicle. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
• Assist: Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
• Report: Conduct preliminary investigations, audits and security surveys and document the findings

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma/GED preferred
• Valid driver's license and acceptable driving record
• Ability to consistently engage customers in a professional manner
• Remain flexible to ever changing environments and adapt to different situations
• Stamina to stand for long periods of time
• Knowledge of Microsoft Office applications
• Certification in OC (Oleoresin Capsicum) foam deployment within one (1) year of employment and maintain certification standards (Nebraska & Kansas only)
• Satisfactorily complete NFM Response to Resistance and First Responder training courses within ninety (90) days of employment
• Ability to obtain a non-commissioned security officer license within thirty (30) days of employment (Texas only)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn't limited to, drug screen and criminal background check