Security & Guest Experience Specialist

California-Academy-of-Sciences; San Francisco (CA); On-site; USD 29,000 - 40,000; Part time

Job summary

The California Academy of Sciences in San Francisco seeks a Seasonal Security Officer to safeguard guests and staff while delivering exceptional service. This on-site role emphasizes visibility, quick judgment in emergencies, and friendly interactions in a busy public environment.

You’ll work with security and visitor services to maintain a welcoming, safe museum experience. Ideal candidates hold a high school diploma and can obtain First Aid/CPR/AED/oxygen certifications, a California Guard

Qualifications

• High school diploma or equivalent
• Be able to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen
• Be able to obtain and maintain a California Guard Card
• Be able to obtain CIPS certification issued by the IFCPP
• Customer service or guest-facing experience is a plus

Responsibilities

• Provide for the safety and security of guests, staff, and visitors through keen observation and proper reporting
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting
• Deliver the Academy’s Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests
• Interact with the public about the Academy’s mission, programs, and exhibits
• Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen
• Enforce the Academy’s access control policies
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds
• Verify and record the identification and clearance of staff and visitors entering the Academy facility
• Interview individuals and prepare incident reports using a computerized records system
• Assist in the general upkeep and maintenance of the facility
• Be willing and able to work shifts at varied times as needed
• Be able to communicate clearly via a handheld radio device, including speaking and listening to routine and emergency communications
• Respond to emergencies and assist in directing crowds in evacuations
• Use a computer for incident reporting, visitor management, correspondence, and training
• Knowing and following all Academy safety regulations
• Other duties as assigned

Skills

Communication

Teamwork

Listening skills

Radio communication

Emergency response

Training attendance

Basic computer skills

Education

High school diploma

First Aid/CPR/AED training

California Guard Card

IFCPP CIPS certification

Customer service experience

Tools

None

Job description

The California Academy of Sciences in San Francisco seeks a Seasonal Security Officer to safeguard guests and staff while delivering exceptional service. This on-site role emphasizes visibility, quick judgment in emergencies, and friendly interactions in a busy public environment.

You’ll work with security and visitor services to maintain a welcoming, safe museum experience. Ideal candidates hold a high school diploma and can obtain First Aid/CPR/AED/oxygen certifications, a California Guard