Guest-Experience Security Officer

California Academy of Sciences; San Francisco (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

The California Academy of Sciences seeks a Security Officer to protect guests, staff, and exhibits while delivering exceptional guest service in a dynamic museum environment.

Responsibilities include observation, reporting, access control, and emergency response. The role requires onsite work in San Francisco, with weekend/evening availability and periodic training to maintain certifications.

Qualifications

• High school diploma or equivalent.
• Be able to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen.
• Be able to obtain and maintain a California Guard Card.
• Be able to obtain CIPS certification issued by the IFCPP.
• Customer service or guest-facing experience is a plus.

Responsibilities

• Provide for the safety and security of guests, staff, and visitors through keen observation and proper reporting.
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting.
• Deliver the Academy’s Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests.
• Interact with the public about the Academy’s mission, programs, and exhibits.
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen.
• Enforce the Academy’s access control policies.
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds.
• Verify and record the identification and clearance of staff and visitors entering the Academy facility.
• Interview individuals and prepare incident reports using a computerized records system.
• Be willing and able to work shifts at varied times as needed.
• Be able to communicate clearly via a handheld radio device, including speaking and listening to routine and emergency communications.
• Respond to emergencies and assist in directing crowds in evacuations.
• Use a computer for incident reporting, visitor management, correspondence, and training.
• Knowing and following all Academy safety regulations.
• Other duties as assigned.

Skills

Excellent oral and written comms

Guest interaction

Teamwork

Listening

Observe and report

Emergency response

Training readiness

Computer skills

Two-way radio

Education

High school diploma or equivalent

First Aid/CPR/AED/Emergency Oxygen certs (obtainable)

California Guard Card (obtainable)

CIPS certification IFCPP (obtainable)

Customer service experience a plus

Job description

The California Academy of Sciences seeks a Security Officer to protect guests, staff, and exhibits while delivering exceptional guest service in a dynamic museum environment.

Responsibilities include observation, reporting, access control, and emergency response. The role requires onsite work in San Francisco, with weekend/evening availability and periodic training to maintain certifications.