Security Associate

californiaacademyofsciences; San Francisco (CA); Hybrid; USD 42,000 - 68,000; Full time

Job summary

The California Academy of Sciences in San Francisco seeks a Security Officer to provide security, safety, and guest services across the Academy grounds and facilities. The role emphasizes guest interaction and professional communication in a dynamic museum environment.

This position requires the ability to stand for extended periods, operate doors, and climb stairs, with weekend, evening, and holiday availability. Staff work from the Academy offices on a hybrid basis.

Qualifications

• Provide for the safety and security of guests, staff, and visitors through keen observation and proper reporting.
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting.
• Deliver the Academy's Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests.
• Interact with the public about the Academy's mission, programs, and exhibits.
• Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures.
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen.
• Enforce the Academy's access control policies.
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds.
• Verify and record the identification and clearance of staff and visitors entering the Academy facility.
• Interview individuals and prepare incident reports using a computerized records system.

Responsibilities

• Provide for the safety and security of guests, staff, and visitors through keen observation and proper reporting.
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting.
• Deliver the Academy's Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests.
• Interact with the public about the Academy's mission, programs, and exhibits.
• Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures.
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen.
• Enforce the Academy's access control policies.
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds.
• Verify and record the identification and clearance of staff and visitors entering the Academy facility.
• Interview individuals and prepare incident reports using a computerized records system.

Job description

About the California Academy of Sciences

The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum-all under one living roof-our mission is to regenerate the natural world through science, learning, and collaboration.

Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.

When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation. Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.

About the Opportunity

This Security Officer position heavily emphasizes guest interaction and customer service. The Security Officer reports to a Security Shift Supervisor and provides security, safety, and guest services in public and non-public areas of the Academy. The position requires good observation, discretion, professional writing, speaking, and public relations skills. The physical ability to stand at indoor and outdoor posts, operate doors, and climb stairs is required. Ideal candidates must be available to work weekends, evenings, and holidays, the California Academy of Sciences is open to the public 365 days a year.

Organizational Culture

Join a team dedicated to the Academy's mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives - Hope for Reefs , Thriving California , and Islands 2030 - that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at https://www.calacademy.org/about-us/major-initiatives .

We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences.

This position is based in San Francisco, California. Staff are currently expected to work from the Academy offices at least 2-3 times per week, which may fluctuate based on business needs.

About the Security Department:

The California Academy of Sciences Security Department operates 24/7, 365 days a year. The Academy is located in Golden Gate Park, between the DeYoung Museum, Conservatory of Flowers, and Japanese Tea Gardens. The department highly emphasizes teamwork, communication, and a can-do attitude. The department provides security, safety, and guest services in public and non-public areas of the Academy, including our collection spaces off the public floor. We operate under regular museum hours and a primary function of the Academy's day to day operations, Thursday NightLife event for 21+ and all private events held at the Museum. We pride ourselves on executing the Academy's Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests.

Key Responsibilities

Qualifications: A successful candidate will have the following:

• Provide for the safety and security of guests, staff, and visitors of the Academy through keen observation and proper reporting
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting
• Deliver the Academy's Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests
• Interact with the public about the Academy's mission, programs, and exhibits
• Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen
• Enforce the Academy's access control policies
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds
• Verify and record the identification and clearance of staff and visitors entering the Academy facility
• Interview individuals and prepare incident reports using a computerized records system