Senior Security Guard - Health (Oakland)

UCSF Health; Oakland (CA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

UCSF Health seeks a Senior Security Guard, known as Health Security Ambassador (HSA), to safeguard patients, staff, visitors and facilities across UCSF Medical Center. You will conduct proactive patrols, control access, monitor safety, and respond to incidents, while engaging with the public in a professional, reassuring manner.

The role requires crisis de-escalation skills, strong communication, and the ability to work varied shifts.

Formación

• High school diploma or GED is required.
• Complete Crisis Prevention/De-escalation training within 6 months of hire.
• 1+ years in customer service, security, public safety, law enforcement, or related field.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with health needs.
• Basic computer skills (incident reporting, email, access control systems).
• Valid California Guard Card issued by BSIS.
• Valid California Driver’s License (CDL).
• Ability to work varied shifts and days of the week.

Responsabilidades

• Patrol UCSF facilities to protect patients, staff, visitors, and assets.
• Control access and monitor safety surveillance.
• Respond promptly to incidents and assist in crisis situations.
• Physically intervene when required and apply approved restraint techniques per policy.

Conocimientos

Customer service

Security

Public safety

Communication skills

Computer skills

Educación

High school diploma or GED

Crisis Prevention/De-escalation training

Associate’s degree (criminal justice or related)

CPR/First Aid certification

Valid California Driver’s License

BSIS Guard Card

Herramientas

Access control systems

Descripción del empleo

Job Description

The Senior Security Guard also known as our Health Security Ambassador (HSA) at UCSF, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrol, access control, safety surveillance, and timely response to incidents. This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physical intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Qualifications

Requirements:

• High school diploma or GED.
• Completion of UCSF provided Crisis Prevention/De-escalation training to be completed within six months of hire date.
• One or more years’ experience in customer service, OR security, OR, public safety, OR law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
• Basic computer skills (incident reporting, email, access control systems).
• Valid California Guard Card issued by the Bureau of Security and Investigative Services (BSIS).
• Valid California Driver’s License (CDL).
• Ability to work various shifts and days of the week.

Preferences

• Associate’s degree or some college coursework in criminal justice or related field.
• Two or more years of experience in a healthcare or institutional security environment.
• CPR/First Aid certification.