Safety and Security Associate

Academy Museum; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

15 days of PTO

401k retirement plan with company match

Employee discounts

Free access to online courses through LinkedIn Learning

Job summary

A prestigious museum in Los Angeles is seeking a Safety & Security Associate to provide security for the facility and ensure the safety of exhibits, art objects, visitors, and staff. This role requires a high school diploma and at least one year of relevant experience. Key responsibilities include patrolling assigned areas, assisting visitors, and responding to emergencies. The position offers $20.00 per hour along with comprehensive benefits including medical coverage, PTO, and retirement plan with matching contributions.

Qualifications

• 1+ years of experience in safety & security or customer service.
• A guard card/security license according to state requirements.
• Experience issuing ID badges and maintenance of accountability logs.
• Demonstrated experience in a professional manner when interacting with the public.

Responsibilities

• Provide security for the facility and ensure safety of exhibits.
• Patrol assigned areas and conduct security tours.
• Greet visitors and provide information for a positive experience.
• Assist in emergency evacuations and respond to incidents.

Skills

Customer service

Attention to detail

Good communication skills

Public relations skills

Education

High school diploma or equivalent

Job description

Summary/Objective

The Safety & Security Associate will provide security for the facility and ensure the safety of the exhibits, art objects, visitors, and staff. We are seeking an individual who is reliable, punctual, and committed to maintaining high-level customer service that will strengthen the guest experience and create an environment that is safe, engaging, and inviting. Safety & Security staff are considered essential workers and may be required to work during emergency conditions (e.g., natural disasters, fires, civil disturbances, protests, pandemics, etc.).

We are currently hiring for day, swing, and night shift.

Essential Functions of the Job

• Be assigned to a regular or special post; assignments may change daily and without notice.
• Maintain high visibility while on assignment.
• Maintain a positive, empathetic, and professional attitude towards guests.
• Patrol assigned areas on foot and conduct security tours assisted by electronic devices as assigned to ensure personnel, visitors, building, and exhibitions security.
• Greet visitors, and provide information, directions, and other assistance to ensure a positive visitor experience.
• Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
• Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to the shift supervisor.
• Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
• Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergencies).
• Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.
• Prepare routine, standardized reports and notifications for security management.
• Participate in daily calls and training.

Required Competencies

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience in a safety & security or customer service position within a museum, public performance venue, or similar institution.
• A guard card/security license according to state requirements.
• Demonstrated experience interacting with the public in a professional manner – courtesy, positive demeanor, and good judgment.
• Experience working in a business or employee entrance lobby.
• Experience issuing staff or visitor ID badges and maintaining a daily accountability log.
• Good communication skills, both verbal and written.
• Strong attention to detail and awareness of surroundings.
• A commitment to diversity, equity, accessibility, and inclusion.
• Ability to work a set schedule to include weekends and holidays. The scheduled hours may change weekly due to museum events.

Preferred Qualifications

• Experience in a control room-related field is a plus but not required.
• Experience in building evacuations and emergency response preferred but not required.

Physical Demands

• Ability to perform the essential functions of the position, which include moving and remaining in a stationary position for long periods (up to 7 hours per shift).

Additional Information

• The interview process may include an assessment designed to provide insight into a candidate's work style and strengths.

Required Vaccination

Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.

Compensation

The expected salary for this role is $20.00 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case‑by‑case basis.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company‑paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match.
• Clean Air Commuter Program.
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning.
• Free Academy membership screenings.
• Free tickets and screenings at the Academy Museum.
• Employee discounts through LifeMart and Working Advantage.

Department & Reporting

Department: Safety & Security. Reports to: Manager, Safety & Security. Job Type: Full‑time – Regular. Job Classification: Hourly (Non‑exempt). Workplace Location: Los Angeles – Academy Museum.