Security & Guest Experience Lead (Events & Risk)

Carolina Hurricanes; Raleigh (NC); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Carolina Hurricanes is seeking a Security and Guest Experience Manager to support the Director and Assistant Director in overseeing security and event staff, risk management and staff training initiatives. You will collaborate closely with the second Security and Guest Experience Manager to maintain high service and safety standards at arena events.

The role involves evenings, weekends and holidays, with duties spanning staffing, risk mitigation, onboarding, payroll support, and inventory

Qualifications

• BA/BS degree or equivalent experience preferred.
• 2–4 years of security and/or event management experience required.
• Previous management and customer service experience strongly preferred.
• Experience in Sports/Entertainment or Hospitality strongly preferred.
• Strong communication skills across verbal, non-verbal, and written formats.
• High emotional intelligence and self-awareness.
• Strong time management and prioritization skills.

Responsabilités

• Schedule staff for events, manage staffing deployments and update employee schedules as needed.
• Manage the Risk Management Team, responsible for identifying risks to guests and employees; oversee incident investigations and documentation.
• Serve as a cultural ambassador to monitor, lead, and manage the Security and Guest Experience staff to ensure exemplary service.
• Champion and execute rewards and service programs aligned with safety and service standards.
• Assist with recruiting, hiring, and onboarding Security & Guest Experience staff according to guidelines.
• Document employee incidents, provide counseling, and implement corrective action in compliance with policies; termination when necessary.
• Assist with daily payroll operations, including timekeeping data collection and payroll processing.
• Foster a fun, positive, and inclusive team environment.
• Represent Hurricanes Holdings, LLC and Lenovo Center as NHL league contacts regarding arena experience guidelines; communicate recommendations to partners.
• Maintain equipment/uniform inventory records, monitor usage trends, and place timely orders.
• Serve as event lead on a rotating basis, researching event details, reviewing notes, ensuring staffing, overseeing execution, and conducting follow-ups.

Connaissances

Security management

Event management

Customer service

Sports/Entertainment experience

Communication skills

Emotional intelligence

Time management

Leadership

Formation

BA/BS degree or equivalent experience

Outils

Microsoft Office Suite

Description du poste

Carolina Hurricanes is seeking a Security and Guest Experience Manager to support the Director and Assistant Director in overseeing security and event staff, risk management and staff training initiatives. You will collaborate closely with the second Security and Guest Experience Manager to maintain high service and safety standards at arena events.

The role involves evenings, weekends and holidays, with duties spanning staffing, risk mitigation, onboarding, payroll support, and inventory