Security & Guest Experience Lead

United States Digital Space LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

United States Digital Space LLC is seeking a Security Operator/Concierge to welcome employees, contractors and visitors at multiple facilities. You will enforce access control, escort protocols, and tour procedures while coordinating with SPOC for incidents and emergencies.

The role requires strong communication, reliability, and the ability to build relationships across departments, with military or security background and ITAR awareness a plus.

Qualifications

• High school diploma or equivalency required.
• 5+ years in customer service or facility security.
• Bachelor’s degree preferred.

Responsibilities

• Track special events and visits.
• Provide high quality customer service to employees, contractors, and visitors.
• Interface with internal and external stakeholders at the company facilities.
• Ensure knowledge and implementation of access control, escort, and tour protocols.
• Coordinate with Security leadership and SPOC for incidents or emergencies.
• Assist emergency response personnel as needed.
• Monitor site surveillance camera system.
• Prepare incident reports.
• Report maintenance, facility, and technology issues and alarms.
• Build relationships with other departments and building owners for daily security operations and special events.

Skills

Customer service

Exceptional communication

Relationship building

De-escalation

First Aid/CPR/AED

Integrity

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Windows

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

United States Digital Space LLC is seeking a Security Operator/Concierge to welcome employees, contractors and visitors at multiple facilities. You will enforce access control, escort protocols, and tour procedures while coordinating with SPOC for incidents and emergencies.

The role requires strong communication, reliability, and the ability to build relationships across departments, with military or security background and ITAR awareness a plus.