Security Concierge

United States Digital Space LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

United States Digital Space LLC is seeking a Security Operator/Concierge to welcome employees, contractors and visitors at multiple facilities. You will enforce access control, escort protocols, and tour procedures while coordinating with SPOC for incidents and emergencies.

The role requires strong communication, reliability, and the ability to build relationships across departments, with military or security background and ITAR awareness a plus.

Qualifications

• High school diploma or equivalency required.
• 5+ years in customer service or facility security.
• Bachelor’s degree preferred.

Responsibilities

• Track special events and visits.
• Provide high quality customer service to employees, contractors, and visitors.
• Interface with internal and external stakeholders at the company facilities.
• Ensure knowledge and implementation of access control, escort, and tour protocols.
• Coordinate with Security leadership and SPOC for incidents or emergencies.
• Assist emergency response personnel as needed.
• Monitor site surveillance camera system.
• Prepare incident reports.
• Report maintenance, facility, and technology issues and alarms.
• Build relationships with other departments and building owners for daily security operations and special events.

Skills

Customer service

Exceptional communication

Relationship building

De-escalation

First Aid/CPR/AED

Integrity

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Windows

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SECURITY CONCIERGE

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. the company leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of the company information, while ensuring the safety and security of its facilities and operations overall.

RESPONSIBILITIES:

• Responsible for tracking special events and visits

• Provide high quality customer service to employees, contractors, and visitors

• Interface with high-level internal and external stakeholders

• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at the company facilities

• Coordinate with Security leadership and the the company Protective Operations Center (SPOC) as necessary to:

• Initiate timely and effective notifications and response measures for incidents or emergencies

• Assist emergency response personnel dispatched to a the company site

• Monitor site surveillance camera system

• Prepare clear and concise written incident reports

• Report maintenance, facility, and technology issues and alarms

• Build collaborative working relationships with other the company departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), the company leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations

• Due to the various type and scope of operations performed and sites utilized at the company, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

• Oversee the implementation of multiple projects without direct supervision

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate

• 5+ years of experience working in a customer service or facility security position

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree

• Ability to navigate complex support needs, and build solid relationships with internal stakeholders

• Strong customer service and relationship/team-building skills

• Active First Aid/CPR/AED certifications

• Exceptional communication skills both oral and written

• Impeccable character and integrity

• Prior military, law enforcement, or security-related experience

• Ability to de-escalate disputes and/or conflict(s)

• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules

• Position is subject to pre-employment drug and random drug and alcohol testing

• Ability to occasionally stand in a static position for extended periods

• Valid driver’s license

• Ability to pass Air Force and NASA background checks for installation access, as needed

• Possess or obtain U.S. Government Security Clearance

• Possess or be eligible for a valid state security officer license

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of the company’s Aff…should reach out [e-mail]*.*