Security Guard/Customer Service

Ericksonseniorlivingcareers; Bethesda (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision packages

401k with company match

PTO and volunteer hours

Employee dining discount 30%

Growth opportunities

Job summary

The Grandview by Erickson Senior Living is seeking a Security and Emergency Services Officer to safeguard residents and property. You will conduct interior and exterior patrols, assist with gatehouse staffing, and respond to non-emergency service calls under supervision.

This role requires a calm, professional demeanor and strong customer service when interacting with residents, families and staff. We offer competitive pay from $19 to $23 per hour, generous benefits, 401(k) with company match,

Qualifications

• Must be at least 18 years old.
• Current and valid driver’s license.
• Prior experience in security preferred.
• Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors, and each other.
• Ability to document daily activities in a clear and concise manner.
• Must be Customer Service oriented.

Responsibilities

• Participate in routine interior and exterior patrols of the buildings and grounds.
• Conduct safety checks and inspections in support of Life Safety and OSHA compliance.
• Receive calls for non-emergency service from dispatch and security by radio or telephone and respond timely and appropriately.
• Respond and assist in Community Emergencies, including fires, floods, severe weather, hazardous materials incidents, bomb threats, and evacuations.
• Create the best initial impression of the community.
• Screen all vehicle and pedestrian traffic entering the community.
• Document all visitors and vendors/contractors and provide proper parking passes, maps, and instruct visitors to park in appropriate spaces.

Skills

Customer service

Documentation

Interpersonal communication

Patrol security

Tools

Driver's license

Job description

Location:

The Grandview by Erickson Senior Living

Join our team as a Security and Emergency Services (SES) Officer, responsible for implementing the SES Program under the Supervisor's direction. In this role, you will perform regular property patrols, provide relief staffing at the gatehouse, and respond to non-emergency service calls.

An excellent opportunity for an individual looking to join an award winning company, a new community, wonderful team, and to be apart of an organization that harbors opportunities for professional growth.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: $19 to $23 per hour, to commensurate with experience

How you will make an impact

• Participate in routine interior and exterior patrols of the buildings and grounds
• Conduct safety checks and inspections in support of Life Safety and OSHA compliance
• Receive calls for non-emergency service from dispatch and security by radio or telephone and responds timely and appropriately
• Respond and assists in Community Emergencies, including but not limited to; fires, floods, severe weather, hazardous materials incidents, bomb threats, and evacuations
• Create the best initial impression of the community
• Screen all vehicle and pedestrian traffic entering the community
• Document all visitors and vendors/contractors and provides proper parking passes, maps, and instructs visitors to park in appropriate spaces

What you will need

• Must be at least 18 years old
• Current and valid driver’s license
• Prior experience in security preferred
• Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors, and each other
• Ability to document daily activities in a clear and concise manner
• MUST be Customer Service oriented

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.