Security-Focused IT Helpdesk Specialist (Remote & Onsite)

Arora Engineers, Inc.; Pennsylvania; Hybrid; USD 52,000 - 68,000; Full time

Job summary

ARORA ENGINEERS, LLC. is seeking an experienced IT Help Desk professional to provide Tier 1–2 support for a distributed enterprise environment in Pennsylvania. You will assist end users, manage Windows endpoints, Microsoft 365 apps, and network access.

The role emphasizes security-conscious support, incident documentation, and collaboration with IT teams to maintain reliable, secure technology services across the organization.

Qualifications

• Proven experience in a service desk or desktop support role within a distributed environment.
• Strong knowledge of Windows 11 Pro and Windows Server 2019/2022.
• Experience with Active Directory, Microsoft Entra ID, and Microsoft 365.

Responsibilities

• Provide Tier 1 and Tier 2 service desk support for Windows endpoints and Microsoft 365 apps.
• Deploy, configure, and maintain desktops using endpoint management tools.
• Troubleshoot network connectivity, VPN, and cloud services; escalate when needed.
• Document incidents and resolutions in the ticketing system and maintain assets.
• Assist onboarding/offboarding and software deployment tasks.

Skills

Windows desktop support

Strong communication

Security awareness

Incident escalation

Team collaboration

Tools

ManageEngine Endpoint Central

Active Directory

Microsoft Entra ID

Microsoft 365

DNS

DHCP

VPN technologies

Cisco Meraki

Cisco AnyConnect

PowerShell

Job description

ARORA ENGINEERS, LLC. is seeking an experienced IT Help Desk professional to provide Tier 1–2 support for a distributed enterprise environment in Pennsylvania. You will assist end users, manage Windows endpoints, Microsoft 365 apps, and network access.

The role emphasizes security-conscious support, incident documentation, and collaboration with IT teams to maintain reliable, secure technology services across the organization.