Security & Fire Alarm Technician | Field Service Expert

jci; East Peoria (IL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Referral Bonuses

Job summary

Johnson Controls Service Technician role involves hands-on troubleshooting and service of security systems, including burglar and fire alarms, CCTV and Card Access. You’ll work with customers to diagnose issues, report status, and deliver solutions on site, with tools provided for independent work from a remote location.

The position emphasizes customer service excellence, independent problem solving, and providing effective outcomes at the time of service.

Qualifications

• High School Diploma or equivalent.
• 3–4 years’ experience with Tyco Integrated Security or similar systems.
• Experience with Card Access/CCTV/IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

Responsibilities

• Troubleshoot and service security systems to resolve customer concerns.
• Repair or replace burglar alarms, fire alarms, CCTV, and Card Access systems.
• Coordinate inspections and/or installations with authorities.
• Prepare trouble order forms and provide quotes.
• Upsell opportunities to improve facility efficiency.

Skills

Card Access

CCTV/IP cameras

Electrical/Electronic background

Communication skills

Education

High School Diploma or equivalent

Some college preferred

NICET II or greater preferred

Job description

Johnson Controls Service Technician role involves hands-on troubleshooting and service of security systems, including burglar and fire alarms, CCTV and Card Access. You’ll work with customers to diagnose issues, report status, and deliver solutions on site, with tools provided for independent work from a remote location.

The position emphasizes customer service excellence, independent problem solving, and providing effective outcomes at the time of service.