Security Events Supervisor

Mohegan Sun; Montville (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a capable Event Security Supervisor to assist with the supervision of the Event Security department’s staffing, scheduling and day‑to‑day operations across all entertainment venues. You will coordinate with tour personnel to meet entertainers’ security needs and ensure guest, performer and staff safety throughout the property.

Responsibilities include running early entry, VIP and meet‑and‑greet events, conducting pre‑ and post‑shift huddles, investigating

Qualifications

• High School Diploma or equivalent required.
• One year of experience in personnel staffing and scheduling, shift supervision and operational planning.

Responsibilities

• Supervises Event Security staff and assists with staffing and scheduling.
• Coordinates security needs with touring personnel and entertainers.
• Maintains safety and security of guests, performers, and staff across venues.
• Conducts pre- and post-shift huddles and prepares incident documentation.
• Investigates incidents and supports with Police as needed.

Skills

Communication

Organizational skills

Multitasking

MS Word/Excel/Outlook

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Position Summary:

This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Event Security department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Event staff.

Primary Duties and Responsibilities: includes but not limited to:

• Supervises the Event Security staff and assists with planning the security and usher needs for all entertainment venues
• Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
• Maintains the safety and security of guests, performers and tour personnel throughout the property
• Acts as an escort for entertainers, VIPs and dignitaries
• Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed
• Conducts safety checks for We Care entrances
• Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail
• Oversees the day-to-day operations of the department
• Makes daily operating decisions based on pre-determined departmental goals
• Running early entry, VIP, and meet and greet events
• Conduct Pre-Shift and Post-Shift Huddles to deliver critical information to front line and supervisory staff
• Oversee the operations of venues outside of the Arena
• Assist Management with investigating customer/employee concerns and complaints

Secondary Duties and Responsibilities:

• Responsible for shift scheduling including, work assignments/rotations, and employee breaks.
• Determines shift operating methods, structures and procedures consistent with goals established by the Security Events and Nightlife Manager
• Assists the Manager with issuing disciplines or commendations, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• One year of experience in personnel staffing and scheduling, shift supervision and operational planning

Competencies:

• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge Word, Excel and Outlook
• Ability to coach, counsel and train
• Ability to work with multiple departments with all levels of management

Training Requirements:

• Knowledge of department policies and procedures
• Must attend all appropriate Human Resources Supervisor Training classes

Physical Demands and Work Environment:

• Must be able to work in a casino environment with possible exposure to secondhand smoke
• Must be able to walk, climb stairs, stand, bend and stretch for extended periods of time
• Must be able to lift up to 50 lbs.
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That’s opportunity!

Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.