Security Events Supervisor

Mohegan Sun; Connecticut; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mohegan Sun is seeking an Event Security Supervisor to assist with supervising the Event Security department's operational, fiscal, and personnel activities. You will help staff, schedule, develop, and manage day-to-day activities for the event staff across all venues.

You will coordinate with tour personnel, maintain guest and performer safety, escort VIPs, and assist with incidents in collaboration with security leadership.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of experience in staffing, scheduling, shift supervision and operational planning.
• Strong communication and organizational skills.

Responsibilities

• Supervise Event Security staff and plan security/usher needs for venues.
• Coordinate with tour personnel to meet entertainers' requirements.
• Maintain safety and security of guests, performers, and personnel.
• Escort entertainers, VIPs and dignitaries as needed.
• Assist Mohegan Tribal Police with incidents and investigations.
• Oversee day-to-day department operations and daily decisions.
• Run early entry, VIP and meet-and-greet events.
• Conduct pre- and post-shift huddles with staff.

Skills

Excellent written and verbal comms

Organizational & multi-tasking

Word, Excel & Outlook

Coach, counsel & train

Cross-department collaboration

Education

High School Diploma or equivalent

1 year staffing/scheduling & shift supervision experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Position Summary

This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Event Security department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Event staff.

Primary Duties and Responsibilities

• Supervises the Event Security staff and assists with planning the security and usher needs for all entertainment venues
• Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
• Maintains the safety and security of guests, performers and tour personnel throughout the property
• Acts as an escort for entertainers, VIPs and dignitaries
• Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed.
• Conducts safety checks for We Care entrances
• Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail.
• Oversees the day-to-day operations of the department
• Makes daily operating decisions based on pre-determined departmental goals
• Running early entry, VIP, and meet and greet events
• Conduct Pre-Shift and Post-Shift Huddles to deliver critical information to front line and supervisory staff
• Oversee the operations of venues outside of the Arena
• Assist Management with investigating customer/employee concerns and complaints

Secondary Duties and Responsibilities

• Responsible for shift scheduling including, work assignments/rotations, and employee breaks.
• Determines shift operating methods, structures and procedures consistent with goals established by the Security Events and Nightlife Manager
• Assists the Manager with issuing disciplines or commendations, as needed.

Minimum Education and Qualifications

• High School Diploma or equivalent
• One year of experience in personnel staffing and scheduling, shift supervision and operational planning

Competencies

• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge Word, Excel and Outlook
• Ability to coach, counsel and train
• Ability to work with multiple departments with all levels of management

Training Requirements

• Knowledge of department policies and procedures
• Must attend all appropriate Human Resources Supervisor Training classes

Physical Demands and Work Environment

• Must be able to work in a casino environment with possible exposure to secondhand smoke
• Must be able to walk, climb stairs, stand, bend and stretch for extended periods of time
• Must be able to lift up to 50 lbs.
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift

Regular Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.