Security Event Staff

ASM Global; Worcester (MA); On-site; USD 19,000 - 27,000; Full time

Job summary

ASM Global at the DCU Center in Worcester, MA is seeking a crowd management professional responsible for security screening, bag checks, ushering, and enforcing venue policies to ensure guest safety and smooth operations.

The role requires a high school diploma, ability to work flexible hours including day/evening/weekends/holidays, strong customer service and communication skills, and the capacity to respond to emergencies according to established protocols.

Qualifications

• High school diploma or GED required
• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills; interact with all staff levels
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays
• Must be able to speak, read and write English
• Must be at least 18 years old

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue
• Security screening via pat downs, walk-through metal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellow employees and management
• Assist with seating and directions as required
• Follows emergency protocols in case of medical, fire, active shooter, evacuation or other emergencies
• Observe, detect, correct and report any unsafe conditions on the premises
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
• Provide for written witness report as required

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Flexible hours

English proficiency

Education

High school diploma or GED

Job description

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3 rd party property and other duties as assigned.

POSITION RESPONSIBILITIES

• Bag checking to ensure no contraband is permitted in the venue
• Security screening via pat downs, the use of walk-through metal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellow employees and management
• Assist with seating and directions as required
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
• Observe, detect, correct and report any unsafe conditions on the premises
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
• Provide for written witness report as required

SUPERVISIVE RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

High school diploma or GED required

SKILLS AND ABILITIES

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak, read and write English
• Must be at least 18 years old

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount of standing, walking, climbing, and stooping. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE: $16.80

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages W omen, Minorities, Individuals with Disabilities and protected Veterans to apply. V EVRAA Federal Contractor

HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608