Security & Endpoint Support Technician

Mill Steel Co.; Grand Rapids, Northern (MI, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Team oriented environment

Pet friendly office

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Job summary

Mill Steel Company in Grand Rapids, MI is seeking a Security Support Technician to provide first-line security and IT support to end users. You will respond to security incidents, perform device management, and assist with vulnerability remediation while maintaining documentation and following incident response procedures.

The role emphasizes diagnosing technical issues, supporting LAN/WAN performance and collaborating with IT teams to improve security posture and protect company assets.

Qualifications

• Detail oriented with problem-solving and troubleshooting skill set.
• Ability to diagnose and resolve basic to mid-level computer technical issues.
• Should have good understanding of technology, including hardware, software and networking systems being supported.
• Excellent communication and interpersonal skills.
• Maintain a customer-friendly attitude and have the ability to work in a team environment.

Responsibilities

• Manage endpoint and security solutions (e.g., EDR/antivirus, email security, web filtering) and coordinate response to security incidents.
• Maintain knowledge of threats, vulnerabilities, and attack techniques; recommend and help implement security improvements.
• Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstations, and managing devices and network performance.
• Document investigation steps, evidence, root cause, and final resolution in the ticketing system.

Skills

Detail oriented

Troubleshooting

Communication skills

Team player

Customer service

Tools

SIEM

EDR

Antivirus

MFA

Job description

Mill Steel Company in Grand Rapids, MI is seeking a Security Support Technician to provide first-line security and IT support to end users. You will respond to security incidents, perform device management, and assist with vulnerability remediation while maintaining documentation and following incident response procedures.

The role emphasizes diagnosing technical issues, supporting LAN/WAN performance and collaborating with IT teams to improve security posture and protect company assets.