Security Dispatcher: Hospitality Ops Hub

Nemacolin; Wharton Township (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) plan

Medical/dental/vision coverage

Paid time off

Discounted associate meals

Uniform services

Job summary

Nemacolin is seeking a Security Dispatcher to serve as the communications hub for the resort's Security Team. You will receive calls, assess incidents, and dispatch the appropriate personnel to protect guests, associates, and assets.

The role involves documenting incidents and monitoring emergency channels to ensure timely response and safety. You will work closely with resort leadership, Security Team members, and emergency responders while maintaining accurate records and supporting daily

Qualifications

• Fluent in English with professional written records
• Strong IT and data-entry skills are required
• Must complete hospitality security officer training within 60 days

Responsibilities

• Receive calls, assess situations, and dispatch Security personnel as needed
• Serve as central point of contact for security information and incidents
• Document incidents accurately and maintain organized records
• Support emergency response efforts and monitor communications systems
• Protect resort assets through access monitoring and incident reporting
• Assist guests and associates with lost and found and information coordination
• Monitor radio communications and share information with relevant staff
• Support patrols, events, investigations, and other security duties

Skills

Verbal communication

Written communication

Organizational skills

Situational awareness

Reliability

Discretion

Education

High school diploma

Tools

Computer systems

Radio communications

Incident documentation software

Job description

Nemacolin is seeking a Security Dispatcher to serve as the communications hub for the resort's Security Team. You will receive calls, assess incidents, and dispatch the appropriate personnel to protect guests, associates, and assets.

The role involves documenting incidents and monitoring emergency channels to ensure timely response and safety. You will work closely with resort leadership, Security Team members, and emergency responders while maintaining accurate records and supporting daily