Security Dispatch Associate

Nemacolin; Wharton Township (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) plan

Medical/dental/vision coverage

Paid time off

Discounted associate meals

Uniform services

Job summary

Nemacolin is seeking a Security Dispatcher to serve as the communications hub for the resort's Security Team. You will receive calls, assess incidents, and dispatch the appropriate personnel to protect guests, associates, and assets.

The role involves documenting incidents and monitoring emergency channels to ensure timely response and safety. You will work closely with resort leadership, Security Team members, and emergency responders while maintaining accurate records and supporting daily

Qualifications

• Fluent in English with professional written records
• Strong IT and data-entry skills are required
• Must complete hospitality security officer training within 60 days

Responsibilities

• Receive calls, assess situations, and dispatch Security personnel as needed
• Serve as central point of contact for security information and incidents
• Document incidents accurately and maintain organized records
• Support emergency response efforts and monitor communications systems
• Protect resort assets through access monitoring and incident reporting
• Assist guests and associates with lost and found and information coordination
• Monitor radio communications and share information with relevant staff
• Support patrols, events, investigations, and other security duties

Skills

Verbal communication

Written communication

Organizational skills

Situational awareness

Reliability

Discretion

Education

High school diploma

Tools

Computer systems

Radio communications

Incident documentation software

Job description

Security operations depend on clear communication, timely coordination, and sound judgment. As a Security Dispatcher, you serve as the communication hub of the Security Team, helping connect people, information, and resources across the resort. From dispatching Security Department personnel and documenting incidents to monitoring emergency communications and supporting safety-related operations, your work helps create an environment where guests, members, associates, and resort assets remain protected. This role offers an opportunity to develop hospitality security expertise while building experience in communications, emergency response coordination, and resort operations.

What You Will Create

• Timely and effective security response by receiving calls, evaluating situations, and dispatching the Security Team or other appropriate personnel based on operational needs and established procedures
• Clear communication across the resort by serving as a central point of contact for security-related information, requests, incidents, emergencies, and daily operations
• Accurate incident documentation by recording accidents, investigations, security concerns, and operational activity while maintaining detailed and organized records
• A safe and secure environment by supporting emergency response efforts, monitoring communications systems, and following established protocols during incidents and critical situations
• Accountability for resort assets through key control procedures, monitoring access-related activities, and supporting efforts to prevent theft, loss, vandalism, and unauthorized activity
• Continued support for guests and associates by assisting with lost and found processes, coordinating information, and helping connect people with the resources they need
• Operational awareness across the property by monitoring radio communications, including Unicom air traffic communications, and sharing information with appropriate personnel
• A collaborative Security Department operation by supporting patrol activities, special events, investigations, and other departmental responsibilities as assigned

What You Can Expect

• A communications-focused role that serves as the operational hub for Security Team activity across the resort
• Daily interaction with Security Team members, resort leaders, associates, guests, members, vendors, and emergency responders
• Responsibility for managing multiple communication channels simultaneously, including telephones, radios, computer systems, and incident documentation
• Exposure to a variety of situations ranging from routine requests and guest assistance to emergencies requiring immediate coordination and response
• Ongoing training in hospitality security practices, emergency procedures, and resort-specific operating standards
• A fast-moving environment where organization, composure, accuracy, and sound judgment are essential
• Opportunities to strengthen communication, coordination, incident management, and security operations skills that can support continued growth within the Security Team
• A flexible schedule that may include days, evenings, overnight shifts, weekends, holidays, and peak operational periods

What You Bring

• A calm, professional presence and the ability to remain composed when priorities shift or situations become urgent
• Strong verbal and written communication skills with the ability to gather information, relay instructions clearly, and maintain accurate records
• Excellent organizational skills and attention to detail when managing calls, radio traffic, incident documentation, and multiple priorities simultaneously
• Sound judgment and situational awareness when evaluating information and determining appropriate responses
• A service-minded approach that balances hospitality with safety, security, and operational needs
• Reliability, accountability, and discretion when handling sensitive information and confidential matters
• Confidence working independently while remaining connected to the broader Security Team and resort operation
• Comfort using technology, communication systems, and computer-based programs to support daily responsibilities

Qualifications

• High school diploma or equivalent required; previous security, dispatch, emergency communications, hospitality, customer service, or related experience preferred
• Ability to communicate fluently and professionally in English while maintaining accurate written records and incident documentation
• Strong computer, email, data-entry, and communication-system proficiency
• Ability to successfully complete and pass the resort-provided hospitality security officer certification program within 60 days of hire
• Ability to work a flexible schedule, including days, evenings, nights, weekends, holidays, and other periods based on operational needs
• Ability to remain effective in stressful or emergency situations while managing multiple priorities and communication channels simultaneously
• Ability to sit and/or stand for extended periods, including up to eight hours at a time, and perform the physical requirements associated with dispatch and security operations
• Ability to maintain confidentiality and exercise discretion when handling sensitive guest, associate, and resort information
• Employment contingent upon successful completion of applicable background screening and drug testing requirements and authorization to work in the United States

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.