Security Dispatcher, Full Time

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Rio Las Vegas is seeking a Security Dispatcher to monitor, coordinate, and support security operations across the property. You will serve as the central point of communication for security incidents, ensuring prompt response and thorough documentation.

The role requires excellent customer service, strong interpersonal skills, and the ability to manage multiple information streams, CCTV footage, radios, and dispatch logs while protecting guests and team members.

Qualifications

• Excellent customer service skills with a focus on professionalism and positive interactions.
• Well-developed organizational and time-management skills.
• Strong analytical abilities to assess incidents quickly.
• Exceptional attention to detail in logging and reporting.
• Effective interpersonal skills for cross-department coordination.
• Advanced computer skills and ability to learn new systems.
• Knowledge of incident management systems and reporting procedures.
• Physical ability to lift 10–20 pounds as required.

Responsibilities

• Monitor, coordinate, and support security operations.
• Serve as the central point of communication for security incidents.
• Respond to calls for service and gather information for incident reports.
• Follow brand standards for guest service and safety.
• Maintain accurate logs and records of security incidents.
• Utilize CCTV to review footage and preserve evidence.
• Receive incoming security calls via radio, phone, or in person.
• Liaise between Security and other departments; dispatch staff as needed.
• Prioritize and track security calls in the dispatch system.
• Monitor security staff assignments and life safety systems; dispatch officers as required.
• Notify EMS or local law enforcement as directed by management.
• Know property hazards and applicable laws during operations.
• Provide information about facilities and events to guests and staff.
• Maintain access to keys for secured areas as needed.
• Comply with company code of conduct and department policies.

Skills

Customer service

Organizational skills

Analytical abilities

Interpersonal skills

Computer proficiency

Incident management knowledge

Tools

CCTV system

Dispatch software

Two-way radio

Job description

WHAT YOU’LL DO

The Security Dispatcher will monitor, coordinate, and support security operations. This position serves as the central point of communication for all security-related incidents, ensuring prompt response and accurate documentation. The dispatcher plays a critical role in maintaining safety and security across all properties or facilities.

ROLE EXPECTATIONS

• Responsible for the safety and well being of the guest and team members.
• Strong interpersonal skills and a friendly, solution-oriented approach
• Respond to calls for service to gather all pertinent information related to the creation of a report.
• Follows company brand standards for guest service.
• Gathers pertinent information regarding security related incidents involving guests, and employees.
• Maintains accurate and detailed logs and records of security incidents.
• Utilizes CCTV to establish video footage of security incidents and saves footage as appropriate.
• Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
• Provides departmental information and acts as a liaison between the Security Department and other departments.
• Prioritizes and tracks security calls in the dispatch system.
• Monitors assignments and locations of all Security Staff on assigned Shift.
• Monitors Life Safety Systems and dispatches Officers to respond for calls of service.
• Notifies EMS, Local Law Enforcement as appropriate and or as directed by security Management. Notifies Security Managers or Shift managers of any potential conditions as needed.
• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.
• Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
• Facilities the flow of information between departments and executives with guidance from Security Management.
• Maintains a series of keys assessing locked areas as necessary.
• Responsible for complying with the Company code of conduct and all Department rules and policies.
• Other job related duties

SUPERVISORY RESPONSIBILITIES

• None

REQUIREMENTS

• Excellent customer service skills with a focus on professionalism and positive client interactions
• Organizational and time-management skills
• Analytical abilities
• Exceptional attention to detail
• Interpersonal skills
• Advanced computer skills, with an aptitude to learn new systems and procedures
• Knowledge of incident management systems
• Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces

PREFERRED

• Previous experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.