Security Dispatcher, Full Time

dreamscaperio; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Rio Las Vegas is seeking a Security Dispatcher to monitor, coordinate, and support security operations across properties. The role serves as the central point for incident communications and ensures prompt response and accurate documentation.

Responsibilities include maintaining logs, utilizing CCTV, dispatching officers, and liaising with EMS or law enforcement as directed. Ideal candidates demonstrate strong customer service, organization, and analytical skills in a fast-paced environment.

Qualifications

• Excellent customer service, professional conduct, and positive client interactions.
• Strong organizational and time-management skills are required.
• Analytical abilities and attention to detail are essential.
• Interpersonal skills and a proactive, solution-oriented approach are needed.
• Advanced computer skills and aptitude to learn new systems.

Responsibilities

• Monitor, coordinate, and support security operations as the central point of communication.
• Respond to security incidents with accurate documentation and timely reporting.
• Greet guests and team members with a professional, courteous demeanor.
• Maintain logs and records of incidents and communications.
• Utilize CCTV to verify incidents and preserve footage as needed.
• Dispatch officers and coordinate with EMS or law enforcement as directed.

Skills

Customer service

Time management

Analytical skills

Attention to detail

Interpersonal skills

Computer literacy

Incident management

Physical stamina

Tools

Security systems software

Job description

WHAT YOU'LL DO

The Security Dispatcher will monitor, coordinate, and support security operations. This position serves as the central point of communication for all security-related incidents, ensuring prompt response and accurate documentation. The dispatcher plays a critical role in maintaining safety and security across all properties or facilities.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

• Responsible for the safety and well being of the guest and team members.
• Strong interpersonal skills and a friendly, solution-oriented approach
• Respond to calls for service to gather all pertinent information related to the creation of a report.
• Follows company brand standards for guest service.
• Gathers pertinent information regarding security related incidents involving guests, and employees.
• Maintains accurate and detailed logs and records of security incidents.
• Utilizes CCTV to establish video footage of security incidents and saves footage as appropriate.
• Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
• Provides departmental information and acts as a liaison between the Security Department and other departments.
• Prioritizes and tracks security calls in the dispatch system.
• Monitors assignments and locations of all Security Staff on assigned Shift.
• Monitors Life Safety Systems and dispatches Officers to respond for calls of service.
• Notifies EMS, Local Law Enforcement as appropriate and or as directed by security Management. Notifies Security Managers or Shift managers of any potential conditions as needed.
• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.
• Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
• Facilities the flow of information between departments and executives with guidance from Security Management.
• Maintains a series of keys assessing locked areas as necessary.
• Responsible for complying with the Company code of conduct and all Department rules and policies.

Other job related duties

SUPERVISORY RESPONSIBILITIES

None

REQUIREMENTS

• Excellent customer service skills with a focus on professionalism and positive client interactions
• Organizational and time-management skills
• Analytical abilities
• Exceptional attention to detail
• Interpersonal skills
• Advanced computer skills, with an aptitude to learn new systems and procedures
• Knowledge of incident management systems
• Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces

PREFERRED

Previous experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.