Security Officer - Special Events, Full Time

Dreamscape Flamingo Road Management LLC; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

Dreamscape Flamingo Road Management LLC is seeking a Special Events Security Officer to maintain a safe environment for guests and employees at events. This role requires excellent communication and problem-solving skills, as well as a customer service orientation.

Responsibilities include ensuring safety, providing assistance to guests, and responding to incidents. Ideal candidates will have prior customer service experience and a high school diploma. Flexible part-time shifts available, including nights and weekends.

Qualifications

• Must be at least 21 years of age.
• Prior customer service experience preferred.
• Excellent written and verbal skills.

Responsibilities

• Ensure the safety of guests and employees.
• Communicate effectively with Security and Management.
• Patrol assigned areas to identify safety hazards.

Skills

Customer service

Communication skills

Problem-solving

Leadership

Education

High school diploma or equivalent

Job description

What You’ll Do

The Special Events Security Officer is responsible for maintaining a safe and secure environment for employees, guests, and property within a designated area. They play a crucial role in preventing and responding to security threats, emergencies, and incidents and have a supervisory component that assigns officers to posts and duties within company policy.

Responsibilities

• Ensure the safety and well‑being of guests and fellow team members.
• Provide directions and escorts to guests/customers in need.
• Set up wanding stations and check all bags entering the venue.
• Communicate effectively with members of Security and Showroom Management.
• Assist civil and law‑enforcement authorities, including providing testimony in court and other administrative hearings.
• Perform chip fills and jackpot verifications.
• Escort money and persons in money‑handling positions.
• Provide first aid, including CPR when necessary.
• Patrol all sections of property to identify safety hazards and breaches in security.
• Interview, investigate, and document all applicable incidents in accordance with company policy.
• Assist with Lost and Found inquiries.
• Enforce all company policies and procedures.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Verify that the theater is in operating condition upon arrival (e.g., checking emergency exits and stairwells).
• Ensure an AED is in the correct area and in working order.
• Report unsafe or blocked areas to the Manager on Shift or Supervisor/Lead.
• Attend pre‑shift meetings with the Showroom Supervisor or as scheduled before opening.
• Work directly with the Showroom Manager/Supervisors/Leads to ensure correct execution of policies and procedures.
• Collaborate with the Box Office to appropriately handle VIP & VVIP guests and manage seating reconfigurations.
• Make sound judgments on decisions affecting customer flow.
• Monitor physical surroundings in assigned area before and throughout the show for safety, cleanliness, and functionality.
• Respond quickly and courteously to patron needs, questions, comments, or concerns.
• Be alert while at assigned post and throughout the assigned showroom.
• Report quickly to any issues that require Security assistance.
• Walk through assigned area at the end of the show/event, recover lost items, and turn them into Lost and Found.
• Submit assigned reports as directed.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Requirements

• Enjoy working with the public.
• Provide quality customer service.
• Solve problems quickly and courteously.
• Excellent communication and problem‑solving skills, including the ability to maintain composure under stress.
• Part‑time, flexible shifts; available to work nights, weekends, and holidays.
• Prior customer service experience preferred; theater/show/event setting experience highly desired.
• Understand and adhere to established policies and procedures.
• Complete the Security Academy within the first 30 days of employment.
• Make quick decisions or take charge of potentially volatile situations.
• Respond to acts of aggression at the lowest level necessary to effect control.
• Assess incidents and determine the safest options in the force continuum.
• Actively assist with established front‑of‑house emergency procedures.
• Familiar with location and operation of emergency exits and equipment.
• Assistance to House Manager with injuries, medical problems, etc.
• Assist patrons with ADA/special needs.
• Provide accurate venue logistics information to patrons.
• Document and write detailed voluntary statements.
• Read event tickets (small print) in dim lighting with a flashlight.
• Repeatedly climb stairs for effective staff coverage as needed.
• Lift up to 75 lbs (e.g., stanchions, boxes, chairs, tables).
• Stand/walk for long periods, sometimes for the entire duration of the show/event.
• High school graduate or equivalent; prior military, police, or security background is a plus.
• Must be at least 21 years of age.
• Excellent written and verbal skills.
• Ability to work in loud and dark environments for extended periods.
• Must be able to comply with all physical and mental requirements.

Certifications, Licenses, Registrations

Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Personal Characteristics / Attributes

• Friendly, outgoing personality.
• Neat, professional appearance.
• Handle situations quickly, efficiently, and safely.
• Excellent written and verbal skills.
• Strenuous duties include standing, walking, bending, lifting, and hearing loud environments.
• Must comply with all physical and mental requirements.

Working Conditions

Work is performed indoors in a climate‑controlled environment and exposed to various environmental factors such as noise, dust, and smoke.

Equal Opportunity Employment

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.