SOC Dispatcher: Real-Time Security & Emergency Ops

Allina Health; Coon Rapids (MN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement/Continuing CME

Job summary

Allina Health, a not-for-profit health system serving Minnesota and western Wisconsin, is hiring a Security Operations Center Dispatcher for Mercy Hospital in Coon Rapids, MN. The role supports 24/7 security operations with 12-hour day shifts, monitoring alarms/cameras, and handling emergency and non-emergency calls.

Weekend rotation is required. Qualifications include an Associate's or Vocational degree, and 0–2 years in dispatch, call center, or security operations.

Qualifications

• 0 to 2 years working in dispatch or call center, Security Operations Center, or related function.

Responsibilities

• Manages requests for security and emergency services.
• Monitors and answers phones, radios, intercoms, and other communication tools.
• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
• Gathers detailed information from caller.
• Records all officer activities via case/incident management systems.
• Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
• Receives and processes badge access change requests.
• Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.

Skills

Dispatch experience

Call center knowledge

Security awareness

Education

Associate's or Vocational degree in general studies

Job description

Allina Health, a not-for-profit health system serving Minnesota and western Wisconsin, is hiring a Security Operations Center Dispatcher for Mercy Hospital in Coon Rapids, MN. The role supports 24/7 security operations with 12-hour day shifts, monitoring alarms/cameras, and handling emergency and non-emergency calls.

Weekend rotation is required. Qualifications include an Associate's or Vocational degree, and 0–2 years in dispatch, call center, or security operations.