Night Security Dispatcher: 911, CCTV & After-Hours

Piedmont Healthcare, Inc.; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to manage the daily operation of the 911/dispatch center, monitor CCTV and alarm systems, and respond to emergencies. You will communicate with visitors, staff, physicians, patients and families, prioritizing requests and ensuring rapid, accurate information flow.

The role requires a high school diploma or GED, at least two years of dispatch experience, and strong public relations and written/verbal communication skills.

Qualifications

• High school diploma or GED required.
• Two (2) years of experience as a 911 operator or Security/Police Dispatcher, or related security experience.
• Must possess excellent public relations/customer service skills and able to communicate effectively verbally and in writing.
• Must possess multi-tasking ability.

Responsibilities

• Dispatches resources and maintains activity log.
• Monitors CCTV and alarms systems.
• Responds quickly to telephone and intercom calls.
• Enforces the after hour visitation process.
• Prioritizes all requests for service.
• Performs other duties as assigned by supervisor.

Skills

Public relations

Customer service

Multi-tasking

Communication

Education

High school diploma or GED

Tools

Star system

CCTV monitoring

Alarm systems

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyou’lllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.You’llfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.

Responsibilities

Daily operation of Security Dispatch (communication center). Effective pro-active monitoring of CCTV systems. Answers all 3911 emergency calls. Screening of after hour visitors using Star system to verify patient information. Required to communicate with visitors, staff, physicians, patients and family members.What you will do

• Dispatches resources and maintains activity log.
• Monitors CCTV and alarms systems.
• Responds quickly to telephone and intercom calls.
• Enforces the after hour visitation process.
• Prioritizes all requests for service.
• Performs other duties as assigned by supervisor.

Qualifications

MINIMUM EDUCATION REQUIRED:

High school graduate or GED

MINIMUM EXPERIENCE REQUIRED:

Two (2) years of experience in the field as a 911 operator or as a Security/Police Dispatcher, or related law enforcement or security experience.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

Must possess excellent public relations/customer service skills and able to effectively communicate both verbally and in writing. Must possess multi-tasking ability.

Business Unit : Company Name

Piedmont Augusta Hospital