Night Security Dispatcher: 911, CCTV & After-Hours

Piedmont Healthcare Inc.; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to manage the daily operation of the 911/dispatch center, monitor CCTV and alarm systems, and respond to emergencies. You will communicate with visitors, staff, physicians, patients and families, prioritizing requests and ensuring rapid, accurate information flow.

The role requires a high school diploma or GED, at least two years of dispatch experience, and strong public relations and written/verbal communication skills.

Qualifications

• High school diploma or GED required.
• Two (2) years of experience as a 911 operator or Security/Police Dispatcher, or related security experience.
• Must possess excellent public relations/customer service skills and able to communicate effectively verbally and in writing.
• Must possess multi-tasking ability.

Responsibilities

• Dispatches resources and maintains activity log.
• Monitors CCTV and alarms systems.
• Responds quickly to telephone and intercom calls.
• Enforces the after hour visitation process.
• Prioritizes all requests for service.
• Performs other duties as assigned by supervisor.

Skills

Public relations

Customer service

Multi-tasking

Communication

Education

High school diploma or GED

Tools

Star system

CCTV monitoring

Alarm systems

Job description

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to manage the daily operation of the 911/dispatch center, monitor CCTV and alarm systems, and respond to emergencies. You will communicate with visitors, staff, physicians, patients and families, prioritizing requests and ensuring rapid, accurate information flow.

The role requires a high school diploma or GED, at least two years of dispatch experience, and strong public relations and written/verbal communication skills.