Security Dispatch Tech Site Supervisor

Allied Universal; San Francisco (CA); On-site; USD 55,000 - 74,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities. The role oversees up to ten Lead Operators and Operators, ensuring staffing and adherence to policy and procedures under the Operations Manager.

The ideal candidate has a BA or equivalent experience in an operations center, at least four years in security, and strong communication and analytical skills to manage incidents and coordinate training and process improvements.

Qualifications

• BA or equivalent work experience in an operations center or dispatch capacity.
• Security experience is required (minimum four years).
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receiving shift pass down information and conducting shift briefings.
• Maintaining situational awareness of events that may impact safety and operations globally.
• Drafts and sends emergency mass notifications and crisis communications.
• Ensures field personnel respond to emergencies (medical, fire, hazmat, disasters).
• Assists in developing and revising GSOC processes, protocols, and systems.
• Oversees quality control and staffing functions with the GSOC Operations Manager.
• Develops and matures GSOC capabilities, including intelligence/analytics support.
• Trains Operators in control room functions and conducts exercises with field leadership.

Skills

Instructional skills

Customer service

Research/analysis

Multitasking

Microsoft Office

Security systems knowledge

Team player

Education

BA or equivalent

Tools

Microsoft Office

Windows OS

Job description

Company Overview:

Allied Universal® North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

$47 / hr

Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.

Essential Job Functions:

• Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
• Drafts and sends emergency mass notifications and other crisis communications
• Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
• Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
• Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
• Provides back-up, support, and on-call function as-needed
• Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
• Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
• Works with Operations Manager to identify process and quality improvements
• Represent the GSOC in meetings with client personnel
• Triage and manage incidents of workplace violence or other associate misconduct
• Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team

The ideal candidate will possess:

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast paced, at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated, curious, and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
• A dependable team player with business maturity, enthusiasm and a positive attitude

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices