Global Security Operations Center Supervisor - Financial Headquarters

Allied Universal; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Supervisor to lead day-to-day GSOC activities across shifts. You will supervise up to ten Lead Operators and ensure staffing aligns with policy, under the direction of the Operations Manager.

You will draft emergency communications, oversee incident response, and drive process improvements while coordinating with client personnel and staying current with security technologies.

Qualifications

• BA or equivalent work experience in an operations center or dispatch capacity.
• At least four years of experience in security.
• Licensing requirements are subject to state/local laws and regulations.

Responsibilities

• Receive shift pass-down information and briefings; provide updates and training.
• Maintain situational awareness of events that may impact client locations globally.
• Draft and send emergency mass notifications and crisis communications.
• Ensure field personnel respond to emergencies (medical, fire, hazmat, disasters).
• Assist in developing security center processes, protocols, and systems.
• Route security for resolution of alarms; provide back-up and on-call support.
• Oversee quality control for production, support, and staffing with GSOC Ops Manager.
• Help mature GSOC capabilities including intelligence/analytics.
• Maintain and deploy a GSOC knowledge dashboard (e.g., SharePoint).
• Identify process and quality improvements with Operations Manager.
• Represent GSOC in client meetings; triage workplace incidents.
• Develop and conduct operator training and drills with field leadership.

Skills

Supervision

Security Operations

Emergency Response

MS Office

Communication

Education

Bachelor's degree or equivalent

Tools

SharePoint

CCTV systems

Alarm monitoring

Job description

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.

Essential Job Functions

• Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
• Drafts and sends emergency mass notifications and other crisis communications
• Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
• Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
• Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
• Provides back-up, support, and on-call function as-needed
• Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
• Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
• Works with Operations Manager to identify process and quality improvements
• Represent the GSOC in meetings with client personnel
• Triage and manage incidents of workplace violence or other associate misconduct
• Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team

The Ideal Candidate Will Possess

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast paced, at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated, curious, and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
• A dependable team player with business maturity, enthusiasm and a positive attitude

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Licensed by the New York State Department of State

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

Requisition ID

2026-1748422