Security Dispatch & Surveillance Operator

3CDC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

3CDC in Cincinnati is seeking a Safety Communication Center Operator to monitor surveillance cameras, alarms, and other security systems across its civic spaces and parking facilities, coordinating rapid, coordinated responses to potential threats and incidents.

Candidates must remain calm under pressure, document incidents meticulously, and communicate clearly with on-site personnel, police, fire, and medical responders while adhering to established protocols and privacy regulations, ensuring

Qualifications

• Proven training and/or experience in security, security monitoring, or related fields.
• Proven training and/or experience in dispatching.
• Knowledge of surveillance equipment and security protocols.
• Ability to remain calm and focused under pressure during emergencies.
• Excellent communication skills to interact with diverse stakeholders in a professional manner.
• Computer literacy beyond basic user level.
• Attention to detail and accuracy in documenting incidents and actions taken.
• Ability to work shifts that include nights, weekends, and holidays as required.
• Ability to self-manage work tasks with little or no oversight.
• Prior law enforcement, military, or security background is a plus.

Responsibilities

• Monitor surveillance equipment, alarms, and other security systems.
• Respond quickly to alarms, alerts, or calls for assistance.
• Prepare incident reports for management review and regulatory compliance.
• Coordinate with security personnel, law enforcement, and onsite staff for coordinated responses.
• Troubleshoot and resolve technical issues with security systems and equipment.
• Adhere to security protocols, privacy regulations, and company policies.
• Participate in ongoing training to stay updated on security technologies.

Skills

Security monitoring

Dispatching

Surveillance equipment

Emergency response

Communication skills

Job description

3CDC in Cincinnati is seeking a Safety Communication Center Operator to monitor surveillance cameras, alarms, and other security systems across its civic spaces and parking facilities, coordinating rapid, coordinated responses to potential threats and incidents.

Candidates must remain calm under pressure, document incidents meticulously, and communicate clearly with on-site personnel, police, fire, and medical responders while adhering to established protocols and privacy regulations, ensuring