Safety Communication Center Operator

Elm Street; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Safety Communication Center Operator role at Cincinnati Center City Development Corporation (3CDC) involves monitoring security systems across civic spaces and parking facilities, with a rapid, coordinated response to threats. The operator documents actions and coordinates with authorities and on-site staff to maintain a safe environment.

Ideal candidates will have proven training or experience in dispatching, knowledge of surveillance equipment, and strong communication skills, with the

Qualifications

• Proven training and/or experience in security, security monitoring, or related fields.
• Experience with dispatching and coordinating responses to incidents.
• Knowledge of surveillance equipment and security protocols.
• Ability to remain calm and focused during emergencies.

Responsibilities

• Monitor surveillance equipment, alarms, and other security systems.
• Respond quickly to alarms, alerts, or calls for assistance.
• Document incidents and actions taken for records and compliance.
• Coordinate with security personnel, law enforcement, and on-site staff.
• Troubleshoot and resolve technical issues with security systems.
• Adhere to security protocols and privacy regulations.
• Participate in ongoing training to improve monitoring techniques and procedures.

Skills

Dispatching

Surveillance experience

Security protocols

Calm under pressure

Effective communication

Job description

Position: Safety Communication Center Operator

Location: Cincinnati, OH

Job Id:115

# of Openings:1

Organizational Overview

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff.

3CDC At-a-Glance:

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.


• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.


• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.


• 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

Why Join Us?

At 3CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.

Job Summary

The Safety Communication Center Operator will play a pivotal role in coordinating efforts to provide a clean and safe environment to 3CDC patrons. Operators will be responsible for monitoring various security systems across the 3CDC portfolio to include civic spaces and parking facilities and providing a swift, coordinated response and mitigation to potential or real threats to the safety of 3CDC patrons and assets. Ideal candidates should be able to demonstrate the key responsibilities listed through previous training, experience, or a combination of both.

Tasks

Monitoring and Surveillance :

• Operate and monitor surveillance equipment, alarms, and other security systems.


• Maintain constant vigilance to detect suspicious activities, security breaches, or emergency situations.

Emergency Response:

• Quickly assess and respond to alarms, alerts, or calls for assistance.


• Notify appropriate emergency services, such as police, fire, or medical responders, as needed.


• Take immediate action upon identifying security breaches or incidents.


• Follow established protocols and procedures to contain situations and minimize potential threats.

Documentation and Reporting:

• Maintain accurate records of incidents, actions taken, and communications with authorities and stakeholders.


• Prepare detailed incident reports for management review and regulatory compliance.

Coordination and Communication:

• Coordinate with security personnel, law enforcement, and onsite personnel to ensure a coordinated response.


• Communicate effectively with colleagues and stakeholders to relay critical information and ensure a cohesive security operation.

Technical Support:

• Troubleshoot and resolve technical issues with security systems and equipment utilizing known resources.


• Perform routine checks and maintenance to ensure the continuous operation of surveillance equipment.

Compliance and Security Protocols:

• Adhere to security protocols, privacy regulations, and company policies at all times.


• Ensure compliance with legal requirements and industry standards related to security monitoring and surveillance.

Training and Development:

• Stay updated with advancements in security technologies and best practices through ongoing training and professional development.


• Participate in training sessions to enhance skills in monitoring techniques, emergency response procedures, and system operations.

Qualifications

Proven training and/or experience in security, security monitoring, or related fields.

• Proven training and/or experience in dispatching.


• Knowledge of surveillance equipment and security protocols.


• Ability to remain calm and focused under pressure during emergencies.


• Excellent communication skills to interact with diverse stakeholders in a professional manner.


• Attention to detail and accuracy in documenting incidents and actions taken.


• Ability to work shifts that include nights, weekends, and holidays as required.


• Ability to self-manage work tasks with little or no oversight.


• Prior law enforcement, military, or security background is a plus.

Skills or specialized knowledge

• Excellent oral and written communication skills.


• Excellent organizational skills.


• Ability to manage multiple tasks and deadlines through self-organization and prioritization.


• Strong sense of self-confidence and ability to learn quickly.


• Must be able to maintain the highest degree of confidentiality.

Physical and Mental Demands

• Security Monitoring Center Operators will work in a controlled environment and must demonstrate the ability to conduct themselves professionally and maintain operational security.


• Digital dexterity and hand/eye coordination in operation of office equipment.


• Able to speak and hear employees on the phone or in person.


• Body motor skills enough to enable employee to move around the office and work environment.


• Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, and interpret.


• The ability to work well under stress.

Disclaimer:

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.