Security Dispatch & Scheduling Specialist

Tact Tech Security Solutions Llc; Boynton Beach (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Life, AD&D insurance

Training and career development

Growth opportunities

Positive collaborative environment

Uniforms and equipment provided

Job summary

Tact Tech Security Solutions in Boynton Beach, FL is seeking a Security Guard Dispatch/Scheduler to oversee dispatching and scheduling of security personnel. This full-time role supports operations by ensuring prompt guard deployment, shift monitoring, and clear communication with clients.

The ideal candidate is organized, calm under pressure, and capable of independent work. A valid Security Guard D license is required or obtainable within six months of hire, with benefits and growth

Qualifications

• Prior experience in dispatch, scheduling, or security-related roles preferred.
• A valid Security Guard D license or be willing to obtain one within six months of hire.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software or dispatch management systems is a plus.
• Dependable, proactive, calm under pressure, and able to work independently.

Responsibilities

• Coordinate the immediate deployment of security personnel in response to service requests, incidents, call-outs, or emergencies.
• Maintain contact with guards throughout their shifts to verify location and availability.
• Manage and adjust shift schedules based on call-outs, absences, or changing client needs.
• Prepare and distribute daily schedules and reports for staff coverage.
• Ensure all posts are staffed according to client requirements and compliance standards.
• Serve as the main point of contact for guards, responding to inquiries and resolving issues promptly.
• Clearly communicate via radio and other communication systems.
• Document incidents, irregularities, or any changes in staffing promptly.
• Maintain accurate records of shift changes, attendance, and dispatch activities.
• Approve and reject reports as appropriate.
• Act as the first responder in coordinating additional resources or escalation in emergencies.
• Monitor and report any high-risk situations or incidents to management immediately.

Skills

Organizational skills

Multitasking

Communication skills

Independent worker

Calm under pressure

Dispatch experience

Education

Security Guard D license

Tools

Scheduling software

Dispatch systems

Job description

Tact Tech Security Solutions in Boynton Beach, FL is seeking a Security Guard Dispatch/Scheduler to oversee dispatching and scheduling of security personnel. This full-time role supports operations by ensuring prompt guard deployment, shift monitoring, and clear communication with clients.

The ideal candidate is organized, calm under pressure, and capable of independent work. A valid Security Guard D license is required or obtainable within six months of hire, with benefits and growth