Security Dispatch Operator - FT Nights (Norwalk)

Norwalk Hospital Association; Norwalk (CT); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Coverage

Health Savings Account

Flexible Spending Accounts

401(k) Retirement Plan

Life Insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Norwalk Hospital Association is seeking a Security Dispatch Operator to support daily security operations. The role monitors cameras, receives calls, and dispatches officers and units to locations across the facility, ensuring timely response and accurate recordkeeping.

The position requires attention to detail, reliability, and the ability to coordinate with field units, law enforcement, and hospital staff.

Qualifications

• CT Security Officer license preferred.
• Preferred certifications in OC Spray, Baton, Taser, Handcuff, tactical driving.
• Preferred certifications with Safety/Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Responsibilities

• Receive emergency and non-emergency calls and log information.
• Dispatch Officers and units to locations.
• Monitor status of field units and coordinate schedules.
• Interact with law enforcement agencies.
• Maintain logs and ensure compliance.

Education

State of CT Security Officer license

OC Spray certification

Taser certification

OSHA certification

NFPA/IAHSS/IFPO/ASIS certifications

Job description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

The Norwalk Hospital Security Dispatch Operator provides a vital function to the daily security operations by way of command, control, and communication. The Dispatch Operation is the heart of the Security Department and constantly monitors video surveillance, receives all calls for service requests, Emergency Codes and Alerts, and dispatches all relevant information to the Patrol and Sentry Officers stationed throughout the facility.

Responsibilities:

• 1.Receive emergency and non-emergency calls and record significant information into the Security Daily Log.
• 2.Address problems and requests by transmitting information or providing solutions.
• 3.Receive and dispatch orders for products or deliveries
• 4.Prioritize calls according to urgency and importance.
• 5.Use radio, phone and/or computer to send Officers, vehicles or other field units to appropriate locations.
• 6.Monitor the route, activity and status of field units to coordinate and prioritize their schedule according to operational needs.
• 7.Interacts with and provides information to various law enforcement agencies.
• 8. Operates specialized equipment (cameras, radios, etc...) through routine performance of duties.
• 9.Provide field units with information about orders, traffic, obstacles and requirements
• 10. Supports response efforts for patients considered high risk.
• 11.Enter data in computer system and maintain logs and records of calls, activities and other information.
• 12.Fulfills all compliance responsibilities related to the position.
• 13.Maintains and Models Nuvance Health Values.
• 14.Demonstrates regular, reliable and predictable attendance.
• 15.Performs other duties as required.

Education Skills Experience:

• State of CT Security Officer license preferred.
• Preferred training/certification in related fields such as OC Spray, Baton, Taser, Handcuff, tactical driving, etc.
• Preferred training/certifications with Safety/Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Other Information:

• State of CT Security Officer license preferred.
• Preferred training/certification in related fields such as OC Spray, Baton, Taser, Handcuff, tactical driving, etc.
• Preferred training/certifications with Safety/Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association

Org Unit: 452

Department: Security

Exempt: No

Salary Range: $17.00 - $31.36 Hourly

“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”