Security Dispatch Operator - FT Nights (Norwalk)

Northwell Health; Norwalk (CT); On-site; USD 23,000 - 43,000; Full time

Job summary

Northwell Health is seeking a Norwalk Hospital Security Dispatch Operator to support daily security operations. The role involves monitoring video surveillance, handling calls for service, and coordinating dispatch of officers and vehicles within the facility.

The position requires CT Security Officer licensure or certification and preferred safety certifications (OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS). On-site work with medium to heavy physical effort may be involved.

Qualifications

• CT Security Officer license preferred.
• Certifications in related safety/security fields such as OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS are preferred.

Responsibilities

• Receive emergency and non-emergency calls and record significant information into the Security Daily Log.
• Transmit information or solutions to address problems and requests.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls by urgency and importance.
• Use radio, phone and computer to deploy officers and vehicles.
• Monitor route and status of field units to coordinate schedules.
• Interact with law enforcement agencies as needed.
• Operate cameras, radios and specialized equipment as required.
• Provide field units with orders, traffic, and requirement details.
• Support responses for high-risk patients and maintain logs.

Education

CT Security Officer license

OC Spray certification

Baton training

Taser training

Tactical driving

OSHA

NFPA

IAHSS

IFPO

ASIS

Job description

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

The Norwalk Hospital Security Dispatch Operator provides a vital function to the daily security operations by way of command, control, and communication. The Dispatch Operation is the heart of the Security Department and constantly monitors video surveillance, receives all calls for service requests, Emergency Codes and Alerts, and dispatches all relevant information to the Patrol and Sentry Officers stationed throughout the facility.

Responsibilities

• Receive emergency and non-emergency calls and record significant information into the Security Daily Log.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance.
• Use radio, phone and/or computer to send Officers, vehicles or other field units to appropriate locations.
• Monitor the route, activity and status of field units to coordinate and prioritize their schedule according to operational needs.
• Interacts with and provides information to various law enforcement agencies.
• Operates specialized equipment (cameras, radios, etc...) through routine performance of duties.
• Provide field units with information about orders, traffic, obstacles and requirements
• Supports response efforts for patients considered high risk.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• Fulfills all compliance responsibilities related to the position.
• Maintains and Models Nuvance Health Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Education Skills Experience

• State of CT Security Officer license preferred.
• Preferred training/certification in related fields such as OC Spray, Baton, Taser, Handcuff, tactical driving, etc.
• Preferred training/certifications with Safety/Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Other Information

• State of CT Security Officer license preferred.
• Preferred training/certification in related fields such as OC Spray, Baton, Taser, Handcuff, tactical driving, etc.
• Preferred training/certifications with Safety/Security related organizations including OSHA, NFPA, FEMA, IAHSS, IFPO, ASIS, etc.

Working Conditions

Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc.
Company: Norwalk Hospital Association
Org Unit: 452
Department: Security
Exempt: No
Salary Range: $17.00 - $31.36 Hourly