Dispatch Associate - FT, Evenings

Northwell Health; Norwalk (CT); On-site; USD 23,419 - 38,572; Full time

Job summary

Northwell Health is seeking a supervisor in Norwalk to oversee and coordinate all departmental service activities within Environmental Services. You will lead and mentor staff, supervise daily operations, and ensure top‑level service quality.

The role includes dispatching transport and EVS tasks and contributing to PI projects, with a focus on safety and policy compliance. Qualifications include a HS Diploma or GED, at least three years of related experience, and proficiency in English and

Qualifications

• Education: HS Diploma or GED required.
• Experience: Three years related experience minimum.
• Skills: Ability to speak, read, and write in English; Knowledge of Microsoft Office.

Responsibilities

• Oversees and coordinates all departmental service activities.
• Leads, directs and develops staff and students, ensuring quality service.
• Dispatching Patient Transports and EVS functions and recommending improvements.
• Provides in‑service training and participates in performance improvement projects.
• Maintains productivity reports and department schedules.
• Ensures compliance with safety and security policies.

Skills

English fluency

Microsoft Office

Education

HS Diploma or GED

Job description

Description

Northwell is the largest not‑for‑profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees— including members of Northwell Health Physician Partners—who are working to change health care for the better.

Summary

Oversees, facilitates, and coordinates all departmental service activities. Coordinates and facilitates safety activities in accordance with regulatory agencies and accepted industry standards. In absence of the Department Supervisor, supervises and serves as a role model delivering the highest level of quality service. Supports and adheres to all organizational and department policies, procedures and improvement initiatives.

Responsibilities

• Demonstrates ability to lead, direct and develop empowered, confident, knowledgeable, customer‑oriented staff & students who are aware of and support organizational goals and are self‑sufficient during daily operations as measured by employee performance evaluations.
• Demonstrates the ability to assess and perform clerical needs of the department & department management in a knowledgeable, skillful, consistent and continuous manner. Demonstrates skills in both oral & written communication. Use of all communication technology appropriately.
• Provides input to Department Supervisor and manager with department staffing. Oversees all aspects of dispatching Patient Transports and EVS functions in accordance with defined department standards, making recommendations for improvement 100 % of the time.
• Acts as a resource in regards to the proper use of body mechanics, making suggestions for improvements and provides the necessary in‑service training 100 % of the time. Participates in department performance improvement activities & PI projects.
• Assesses, researches and makes recommendations for departmental equipment repair & replacement 100 % of the time.
• Assists Supervisor in managing and maintaining various data elements for daily, monthly & annual productivity reports.
• Prepares and maintains various schedules received from diagnostic departments ensuring confidentiality for patients & their families at all times. Participates in hospital education programs in the area of patient safety 100 % of the time.
• Coordinates and oversees all aspects of the departmental service activities, helping reach departmental goals.
• Assists Department Supervisor in ensuring that all departmental equipment is properly cleaned and maintained 100 % of the time.
• Effectively communicates with all members of the unit, members of other departments and patients & families. Attends & participates in all mandatory department & hospital committees, meetings & workshops 100 % of the time.
• Assists in all areas ensuring that the department is in compliance with safety and security policies 100 % of the time.
• Assists Department Supervisor in coordinating all training of area employees resulting in competent employees as measured by employee reviews and feedback.
• Assists in the development of department policies and procedures when requested 100 % of the time.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Qualifications

Education: HS Diploma or GED required.

Experience: Minimum: three years related experience.

Skills: Ability to speak, read, and write in English; Knowledge of Microsoft Office.

Working Conditions

• Manual: Some manual skills/motor coordination & finger dexterity.
• Occupational: Some occupational risk.
• Physical Effort: Very heavy effort; may exert up to 50 lbs. force.
• Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc.
• Company: Norwalk Hospital Association.
• Org Unit: 444.
• Department: Environmental Services.
• Exempt: No.
• Salary Range: $17.00 - $28.50 hourly.