Dispatcher - Central Communications Officer

Yale New Haven Health; New Haven (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale New Haven Health is seeking a Dispatcher in the Protective Services Department to handle security communications, monitor access control points, and document incidents using dedicated security systems. The role requires responding promptly to emergencies, coordinating with officers, and maintaining accurate logs.

The ideal candidate has at least one year of dispatch or security experience, strong communication and CAD skills, and familiarity with CCure9000; CT guard card is preferred.

Qualifications

• Requires high school diploma or equivalent; must complete in-house training for CCure9000 access control.
• Statewide Emergency Telecommunications certification preferred.
• Minimum one year of dispatch or security-related experience with clerical duties and rapid decision making.
• Excellent communication, CAD entry, and prioritization skills; able to work under stress.
• Telecommuter or EMD certifications preferred; CT guard card upon hiring may be required.

Responsibilities

• Receive and dispatch security-related calls promptly; assess severity and dispatch officers accordingly.
• Document incidents using the IT infrastructure in the dispatch area.
• Monitor access points and security systems (cameras, card readers).
• Log into security systems at the start of each shift to enter data for analysis.
• Demonstrate dispatcher duties and familiarity with Emergency Response Plans and Codes.

Skills

Diplomatic communication

Security monitoring

Radio dispatch

CAD entry

Decision making

Education

High school diploma

FTO program

Emergency Telecommunications certification (preferred)

Tools

Software House CCure9000

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Receives communication for any and all Security related calls for assistance. Receives these requests for security assistance and uses judgment skills to dispatch officer(s) in a prompt manner to assure an appropriate response.
• 1.1 Monitors several phone lines, answers each call within three (3) rings, assesses the severity of each call and dispatches officer(s) as indicated, without deviation.
• 2. Prepares and documents information by utilizing the appropriate IT infrastructure in the respective dispatch area for all documentation of incidents and activities related to Safety and Security.
• 3. Monitors all access control points on owned or leased properties where Hospital cameras and card readers are present.
• 3.1 Hospital electronic physical Security infrastructure allows the capability of surveillance and card activity tracking. Electronic physical security is located throughout the Hospital and is in place to ensure a level of safety, provide access limitations and support investigations.
• 4. Logs on to security systems and inputs necessary data for proper statistical analysis.
• 4.1 Logs on to Software House C*Cure9000 system and all other relevant security systems requiring unique operator identification at the beginning of each shift without deviation.
• 5. Demonstrates general capabilities of a Dispatcher, which contribute to the efficient and effective operation of the Department. Uses best judgment, and is cognizant of ever changing departmental and institutional situations.
• 5.1 Demonstrates knowledge of all Codes and Emergency Response Plans.
  

Qualifications

EDUCATION

Requires high school diploma or equivalent. Expected to successfully complete the departments FTO program. Statewide Emergency Telecommunications certification is preferred.

Experience

Minimum of one year of quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer or dispatch position for same which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum one year experience with computers, with basic computer skills. Most security systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.

LICENSURE

State of CT Guard Card is preferred at date of hire. Once hired must meet the requirements set forth by the CT Department of Public safety as it pertains to the licensing of Security Officers.

Special Skills

Ability to maintain current and accurate records. Have good diplomatic communication skills. Must be capable of monitoring security, fire alarms, and cameras. Be knowledgeable in the use of radio systems to dispatch personnel as needed. Must be computer literate or able to undergo appropriate training, to ensure a safe and secure working environment. Must complete in house training to obtain a good working knowledge of the Software House CCure9000 Access control system. Must be proficient in decision making with the ability listen to complaints and or request for service under duress and dispatch resources accordingly. Must obtain an intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department. Must be able to sit for long periods of time.

Additional Information

• Candidate must have prior emergency dispatching experience.
• Candidate must have excellent communication, CAD entry, and prioritization skills and be able to handle a stressful environment.
• Telecommuter or EMD certifications preferred. Must be able to obtain State of CT guard card upon hiring.

YNHHS Requisition ID

190170