Security & Customer Safety Officer – Retail

Mitie; San Francisco (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S Washington Galleries SF is hiring a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues in a fast-paced retail setting.

You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires strong communication, a proactive mindset and the ability to respond quickly to incidents, with use of store technology and body-worn cameras.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment, greeting customers and providing professional support to customers and colleagues.
• Help keep stores safe and secure, prevent loss, respond to incidents and identify risks.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and act professionally and confidently.
• Work closely with store colleagues to maintain high standards and support store operations.
• Adapt quickly to changing situations to support the store when needed.

Skills

Communication skills

Calm under pressure

Customer service focus

Team player

Proactive mindset

Security experience

Job description

M&S Washington Galleries SF is hiring a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues in a fast-paced retail setting.

You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires strong communication, a proactive mindset and the ability to respond quickly to incidents, with use of store technology and body-worn cameras.