Store Security & Customer Safety Specialist

OCS; Wells (ME); On-site; USD 21,000 - 30,000; Part time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer in Wells, ME to protect customers, staff and stock. You will deter theft, patrol the store, monitor CCTV, assist customers with directions and respond to incidents in a professional manner.

The role requires a valid SIA license (DS) or Security Guarding, strong observational and reporting skills, excellent communication, and a flexible schedule including weekends and evenings.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

Observation skills

Reporting skills

Verbal communication

Professional demeanor

Shift flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer in Wells, ME to protect customers, staff and stock. You will deter theft, patrol the store, monitor CCTV, assist customers with directions and respond to incidents in a professional manner.

The role requires a valid SIA license (DS) or Security Guarding, strong observational and reporting skills, excellent communication, and a flexible schedule including weekends and evenings.