Customer-Focused Security Officer — Shopping Centre

ABM UK; Washington; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support and Life Event

Get Fit Programme

Financial and legal support

Cycle to work

Job summary

ABM UK is seeking a Security Officer to be the public face of the Security Team at Galleries Shopping Centre. This role requires a can-do, professional attitude with a focus on exemplary security and customer service.

You will patrol, engage with visitors, and respond to incidents ensuring safety and adherence to site policies. Availability for additional shifts per month is requested.

Qualifications

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre

Responsibilities

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Undertake any other reasonable duties as required to meet the needs of the business.

Skills

Professionalism

Customer service

Teamwork

Motivation

Respect

Job description

ABM UK is seeking a Security Officer to be the public face of the Security Team at Galleries Shopping Centre. This role requires a can-do, professional attitude with a focus on exemplary security and customer service.

You will patrol, engage with visitors, and respond to incidents ensuring safety and adherence to site policies. Availability for additional shifts per month is requested.