Security Coordinator, Austin Facilities Management

City of Austin; United States; On-site; USD 60,000 - 74,000; Full time

Job summary

City of Austin seeks a Security Coordinator to support the Security Manager by coordinating daily operations, overseeing the Security Operations Center, and ensuring policy compliance to protect people and assets.

The role involves supervising contract staff, incident follow-ups, and report preparation, with liaison duties across departments. Strong knowledge of security systems, laws, and organizational policies is required.

Qualifications

• Graduation from an accredited high school or equivalent, plus five years in security services in a SOC environment, with lead capacity.

Responsibilities

• Coordinate security operations per SOPs and oversee the Security Operation Center.
• Provide contract security oversight, training, and scheduling.
• Monitor and train staff to ensure effective performance.
• Respond to emergencies, file incident reports, and conduct follow-ups.
• Develop activity reports and communicate with Division Manager.
• Assist in program implementation for site security services.

Skills

Security systems

CCTV

Supervisory skills

Budget planning

Laws & regs

Policy knowledge

Conflict management

Data analysis

Communication skills

Organization

Training others

Stakeholder relations

Education

High school diploma

Tools

Security Operating Systems

CCTV Systems

Access Control Systems

Job description

About This Position

The Security Coordinator supports the Security Manager by overseeing daily security operations, managing the Security Operations Center, and ensuring compliance with established procedures to protect employees, guests, and assets. The role coordinates emergency responses, evaluates internal and contracted security services, provides oversight for contract security staff, conducts incident follow-ups, prepares reports, and serves as a liaison for internal departments. This position includes supervisory responsibilities and requires strong knowledge of security systems, applicable laws, organizational policies, and effective communication and organizational skills.

Purpose

Under the general direction of the Security Manager, plan, manage, and coordinate the security related activities associated with the Security Office. Oversee the security programs and activities to safeguard department assets, employees and guests.

Duties, Functions and Responsibilities

• Coordinates security operations ensuring that security procedures are implemented and follows per the organizations Standard Operating Procedures (SOPs).


• Oversee the operations of the Security Operation Center and coordinate all emergency/crisis management operations providing a timely response to incidents as needed.


• Provides operation support and management services for the Security Officer Contract to include contract compliance and oversight of personnel selection, training, and scheduling.


• Evaluates internal and contracted security operations to maximize service effectiveness.


• Monitors and trains staff in job tasks and responsibilities to ensure effective performance.


• Respond to emergency situations, conduct follow-up investigations and file reports on security related incidents.


• Reviews staff's documentation and communicate information to Division Manager as needed.


• Performs as a liaison for internal customers to provide assessments and program implementation for site security services to meet business needs.


• Develops activity reports and logs, tracking unit statistics and trends.


• Supervisor and/or Leadership Exercised: May be responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


• Knowledge of electronic security systems, CCTV, and mechanical doors lock systems.


• Knowledge of supervisory and managerial techniques and principles.


• Knowledge of fiscal planning and budget preparation.


• Knowledge of Federal, State, Local laws, and ordinances.


• Knowledge of city practice, policy, and procedure.


• Skill in handling conflict and uncertain situations.


• Skill in collecting, analyzing, and interpreting applicable data.


• Skill in oral and written communication.


• Skill in handling multiple tasks and prioritizing.


• Skill in using computers and related software applications.


• Skill in planning and organizing.


• Ability to work with frequent interruptions/changes in priorities.


• Ability to quickly recognize and analyze irregular events.


• Ability to train others.


• Ability to establish and maintain effective communication and working relationships with personnel, city, county, and state personnel, and the public.

Minimum Qualifications

Graduation from an accredited high school or equivalent, plus five (5) years experience providing security related services in a Security Operations Center environment, two (2) of which were in a lead capacity.

Licenses and Certifications Required

Valid Texas Class C Drivers License.

Preferred Qualifications

• Demonstrated experience operation, troubleshooting, and repairing various Security Operating Systems.


• Experience developing Scope of Work (SOW) for commercial security vendors to obtain security, surveillance, CCTV, and Access Control.


• Experience reviewing blueprints, equipment specifications, schematic drawings, and technical instructions regarding security systems and equipment.


• Demonstrated experience in operating various Security Access and CCTV Systems and the ability to educated and train customers on system operations and functionality.

Work Schedule

Monday - Friday 7:30 am - 4:30 pm. Hours will vary depending on work demands and business needs. This position is required to work outside of scheduled hours including extended shifts, evenings, weekends, and holidays as needed to meet security and business needs.

Pay Range

$60,030.00 - $74,140.00

Work Location

TBD

Driving Requirement (if applicable)

This position requires a valid Texas Class C Driver’s License or the ability to obtain one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Travel

If the position requires travel, you must meet Driver Safety Program standards, Otherwise, you are responsible for transportation to and from multiple job sites as needed.

Essential/Critical Employee Designation

Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.

Work Conditions

Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments. Must have the ability to read, write and speak English fluently. A skills assessment may be required as part of the hiring process.

Veteran Preference

Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

Background Check

A criminal background check may be required, depending on the responsibilities of the position.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.