Business Process Specialist

City of Austin; Austin (TX); On-site; USD 62,000 - 78,000; Full time

Job summary

City of Austin is hiring a Business Process Specialist to support project management, quality management and process improvement across central procurement programs. You will assist senior consultants, document processes and help drive data-driven decisions in a public-sector environment.

Responsibilities include planning projects, maintaining databases, preparing policy recommendations, and communicating status to leadership.

Qualifications

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Responsibilities

• Assist in planning, executing and closing projects across various administrative settings.
• Develop and maintain databases to support data analysis for business projects.
• Prepare recommendations for new or revised policies, procedures, and processes.
• Write reports summarizing findings and data collection techniques.
• Establish project schedules using planning software and maintain status reports.
• Communicate project/process status to stakeholders.
• Conduct research and analyze data trends to evaluate options.
• Facilitate and document meetings and action items using flowcharting.
• Maintain positive relationships with managers, staff and other stakeholders.

Skills

Communication

Data Analysis

Problem Solving

Teamwork

Research Methods

Education

Bachelor's degree in a related field

Job description

About This Position

Our department provides a variety of financial services and programs. Austin Financial Services (AFS) serves residents, vendors, and City departments. Our mission is to serve as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city. Our staff supports a wide variety of financial processes, including preparing the annual budget and annual fiscal report, procurement processes, franchise agreements, real estate transactions, and overseeing the City’s investment portfolio and debt management. As an internal support function within the larger City organization, AFS is proud to serve and act as a leader in financial management to its partner departments.

Job Description: Business Process Specialist

Purpose: Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.


• Develops and maintains databases to support data analysis and research findings for business projects.


• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.


• Writes reports that summarize findings, data collection techniques, implementation options, etc.


• Establishes project schedules using project planning software/tools, updates, and maintains project status reports.


• Communicates project/process status.


• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.


• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.


• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.


• Responsibilities - Supervisor and/or Leadership Exercised: None.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.


• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.


• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.


• Knowledge of performance measures, quality improvement programs and project management methods.


• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.


• Skill in using computers and related software applications.


• Skill in data analysis and problem solving.


• Ability to quickly recognize and analyze irregular data and situations.


• Ability to work independently and with teams.

Licenses and Certifications Required

None.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.


• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications

• Experience with governing boards and open meetings requirements.


• Experience with document workflows and related software such as SharePoint and Legistar.


• Strong written and interpersonal skills with the ability to communicate time-sensitive information effectively with different levels of an organization.


• Experience gathering, analyzing, and utilizing data to support program process improvements and program reporting.


• Ability to travel to more than one work location.

Notes to Candidate: Position Overview

This position manages two key Central Procurement programs—the Request for Council Action (RCA) Program and the Administrative Remedies Program—to ensure accurate, compliant, and timely procurement actions across the City. It oversees high‑volume RCA coordination, directs administrative remedy case management, and drives improvements to workflows, systems, templates, and data integrity. The role conducts professional research, project management, process analysis, and documentation; maintains multisystem records; prepares reports and recommendations; and coordinates communication across departments. It also supports consistent program standards and provides guidance, coaching, and work direction to staff while maintaining strong working relationships with executives, legal counsel, the Austin City Manager’s Office, and other stakeholders.

Pay Range: $62,280.00 – $77,850.00

Hours: Monday – Friday; 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs. Staff eligible to telework must be in the office for at least 40% of their scheduled work week.

Location: Town Lake Center, 721 Barton Springs Rd. Austin, TX 78704

90 Day Provision for Additional Vacancy

When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward‑thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest‑growing cities in the nation.


• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.


• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work‑life balance programs, and extensive benefits.


• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.


• Sustainable Transportation Options: Commute easily with access to public transit and bike‑friendly infrastructure.


• Focus on Wellness: Stay healthy through wellness programs, on‑site fitness centers, and mental health support.


• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.


• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974‑3210 or Texas Relay by dialing 7‑1‑1.