Facility Services Representative Lead (Austin Convention Center)

City of Austin; Austin (TX); On-site; USD 31,000 - 35,000; Full time

Job summary

City of Austin is seeking a facilities services lead to guide staff, assist clients, and coordinate move-in/move-out activities at Palmer Events Center. You will work with the Event Coordinator on event changes and client needs while enforcing safety policies and overseeing security operations.

The role requires strong communication, leadership, and problem-solving skills, with willingness to work night shifts and weekends as needed. The position is essential and includes comprehensive benefits.

Qualifications

• Associate degree plus two years of public event experience in a convention center or related facility.
• Experience may substitute for education up to two years.

Responsibilities

• Coordinate move-in/move-out activities for clients.
• Coordinate with Event Coordinator on event status and needs.
• Brief staff to meet client and visitor needs.
• Answer questions and provide assistance to visitors.
• Enforce safety and operational policies.
• Perform security and safety services.
• Monitor security and fire systems.
• Coordinate emergency response including evacuation.
• Inspect equipment and vehicles for maintenance.
• Act as point of contact in Event Coordinator's absence.

Skills

Customer service

Leadership

Communication

Data analysis

Problem solving

Planning

Multi-tasking

Education

Associate degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Office

Video surveillance systems

Job description

Job Description

Under general supervision, this position is responsible for leading and performing activities of facility service staff who provide information, instruction, and assistance to clients and visitors.

Duties, Functions and Responsibilities

• Coordinates and assists clients with move-in and move-out activities.
• Communicates and works with Event Coordinator regarding status of event, event changes, special client and event needs, etc.
• Briefs and provides information and instructions to facility services staff to meet client and visitor needs.
• Answers visitor and client questions and provides assistance.
• Observes and enforces department and facility safety and operational policies and procedures.
• Performs security and safety services.
• Monitors security and fire systems.
• Coordinates emergency response including evacuation process.
• Inspects and maintains equipment and vehicles for needed repairs and maintenance.
• Acts as point of contact in the absence of Event Coordinator.

Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of Federal, State and Local laws.
• Knowledge of City practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computer and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to lead others.
• Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications

• Graduation with an associate's degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
• Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
• Experience may substitute for the education up to the maximum of two (2) years.

Licenses and Certifications Required

Appropriate level of driver's license as specified for the individual's job.

Preferred Qualifications

• Experience working in a public/private assembly facility, managing large crowds and individual clientele.
• Experience working with a dispatch/control center in the security operations field, including security access, video surveillance systems, and fire systems.
• Experience in Microsoft Office products, including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.
• Other: Class C Driver's License.

Notes to Candidate

Salary Range: $22.48 - 25.24 per hour

Location: Palmer Events Center

Days and Hours: 9:00 p.m. - 5:00 a.m. The schedule includes a rotating shift. Ability to work some evenings, weekends, and holidays is required for this position.

This position relies on a successful Criminal Background check.

Essential Personnel

This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations.

Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.

Driving Requirement

This position requires a Type C or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Assessment

Assessment(s) may be administered as part of this recruitment process.

Benefits

Working with the City of Austin provides several health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please find the link here to the City of Austin employee benefits guide.

Important Notes to Applicants

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.

Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.

In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act.

If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.